Customer Support / Telesales Representative

As a Customer Service / Telesales Rep, you’ll be the first point of contact for our customers. Your job is to ensure every interaction is smooth, helpful, and leaves them satisfied. You’ll also handle inbound and outbound calls, follow up on leads, and support our pickup scheduling process. Key Responsibilities: Handle customer inquiries across WhatsApp, calls, Instagram, and other platforms Reach out to leads, follow up on interest, and convert to customers Provide updates on order status, issues, and pickup schedules Manage telesales and CRM input for every new and existing customer Communicate courteously and clearly—no messages left unread or unresponded Work closely with the operations team to ensure timely pickups and deliveries Provide updates on leads, customer concerns, and feedback Suggest improvements based on recurring customer pain points What We’re Looking For: Strong communication and interpersonal skills Proficiency in WhatsApp, Instagram, Google Workspace (Excel), and basic CRM tools (training also provided) Proactive and can work with minimal supervision Sales-driven with the ability to persuade and follow up effectively Previous experience in customer service or telesales is a bonus (will be trained) A team player with great attention to detail Must be based in Lagos.