Tutor Training & Community Associate

Job Title: Tutor Training & Community Associate Job Summary The Tutor Training & Community Associate will manage the recruitment, onboarding, development, engagement, and retention of high-quality tutors across Tuteria’s platform. The role is responsible for managing tutor recruitment and placement, coordinating onboarding and training programmes, organizing webinars and community activities, resolving tutor-related issues, and ensuring tutors have the knowledge, resources, and support required to deliver excellent learning experiences. The ideal candidate will be organized, proactive, people-focused, and capable of building strong relationships while managing multiple tutor success initiatives. Job Responsibilities 1. Tutor Recruitment and Screening

• Support the end-to-end recruitment of qualified tutors across relevant subjects, locations, and learning programmes.
• Source tutors through referrals, communities, partnerships, social media, and other approved channels.
• Review applications, screen candidates, and coordinate interviews, assessments, and verification processes.
• Maintain an updated pipeline and database of qualified tutors.
• Ensure recruitment activities align with the company’s tutor quality standards and business needs.

2. Tutor Onboarding and Activation

• Coordinate a structured and seamless onboarding process for newly recruited tutors.
• Conduct orientation sessions covering Tuteria’s policies, teaching standards, platform usage, communication expectations, and learner experience guidelines.
• Ensure tutors complete all required documentation, verification, profile setup, and onboarding activities.
• Monitor tutor activation and address any barriers preventing tutors from becoming fully active on the platform.
• Maintain accurate onboarding and activation records.

3. Tutor Training and Development

• Identify tutors’ learning and development needs through feedback, performance data, and quality assessments.
• Develop and coordinate practical training programmes that improve instructional quality, communication, professionalism, learner engagement, and platform usage.
• Organize webinars, workshops, coaching sessions, and knowledge-sharing programmes for tutors.
• Collaborate with internal subject-matter experts and external facilitators to deliver relevant training.
• Monitor attendance, participation, feedback, and the impact of tutor training initiatives.

4. Tutor Placement and Matching

• Support the effective placement and matching of qualified tutors with learners, programmes, and relevant teaching opportunities.
• Work with business units and other stakeholders to understand tutor requirements and fulfil placement needs promptly.
• Ensure tutor qualifications, experience, availability, location, and subject expertise align with learner requirements.
• Track placement outcomes and address challenges that may affect successful tutor–learner relationships.
• Maintain an adequate pool of tutors across priority subjects and locations.

5. Tutor Support and Issue Resolution

• Serve as a key point of contact for tutor questions, concerns, complaints, and support requests.
• Resolve tutor-related issues promptly, professionally, and in line with company policies.
• Escalate complex, sensitive, or recurring issues to the appropriate stakeholder and follow through until resolution.
• Maintain accurate records of tutor complaints, resolutions, and recurring challenges.
• Analyze support trends and recommend improvements to policies, systems, training, and tutor experience.

6. Tutor Community Management and Engagement

• Build and maintain an active, supportive, and professional tutor community.
• Develop and execute initiatives that encourage tutor engagement, collaboration, knowledge sharing, and a sense of belonging.
• Manage tutor communication channels and share relevant updates, opportunities, resources, and announcements.
• Gather regular tutor feedback and translate insights into actionable improvements.

7. Tutor Performance and Quality Support

• Monitor tutor performance, responsiveness, training participation, learner feedback, and compliance with service standards.
• Support the implementation of tutor quality assurance and performance improvement initiatives.
• Identify tutors requiring additional guidance, coaching, or training.
• Work with relevant teams to address performance gaps and maintain high teaching standards.
• Support the documentation of tutor performance, feedback, and development plans.

8. Cross-Functional Collaboration

• Collaborate with Sales, Customer Success, Exam Prep, International Business, Product, Operations, and other relevant teams on tutor-related matters.
• Communicate tutor availability, placement progress, training needs, and operational challenges to relevant stakeholders.
• Support the resolution of tutor-related issues that affect learners or programme delivery.
• Participate in meetings and initiatives aimed at improving tutor and learner outcomes.

9. Reporting and Administration

• Maintain accurate records of tutor recruitment, onboarding, training, placement, engagement, and support activities.
• Prepare regular reports on relevant tutor success metrics.
• Track key indicators such as recruitment volume, onboarding completion, activation, placement, training participation, issue-resolution time, engagement, and retention.
• Ensure tutor information and documentation are properly stored, updated, and handled confidentially.
• Provide data-driven recommendations for improving tutor operations and experience.

Job Requirements

• Bachelor’s degree in Education, Business Administration, Psychology, Communications, or a related field.
• 2–4 years of relevant experience in tutor training and management, community management, customer support, tutor recruitment, education operations, or talent management.
• Previous experience working with tutors, teachers, facilitators, freelancers, or online communities is an advantage.
• Experience in an education technology, tutoring, training, or service-based organization is an added advantage.
• Strong training, facilitation, presentation, and public-speaking skills.
• Good understanding of tutors’ recruitment, onboarding, community engagement, and support processes.
• Strong customer service and issue-resolution skills.
• Excellent written and verbal communication.
• Strong relationship-building and stakeholder-management abilities.
• Ability to coordinate webinars, workshops, and virtual or physical training sessions.
• Strong planning, organization, documentation, and reporting skills.
• Ability to interpret data and use performance insights to improve tutor success initiatives.
• Proficiency in Microsoft 365
• Familiarity with CRM, learning management, webinar, and communication tools is an advantage.
• Ability to work in a fast-paced environment.