People and Culture Manager

Role Summary

• The People & Culture Manager – Grade 6 will provide strategic and operational leadership for all human resources and people management functions across TeamAce, TFS and Paytro.
• The role is responsible for building and maintaining a high-performance culture by overseeing talent acquisition, onboarding, employee relations, performance management, compensation and benefits, learning and development, employee engagement, compliance, workforce planning, HR operations, and organizational development.
• The successful candidate will act as a trusted advisor to leadership while ensuring that people practices support business growth, operational excellence, employee experience, and regulatory compliance across the Group.
• This role is a strategic and hands-on HR leader who can build scalable people systems, drive culture, support business growth, and effectively manage the full employee lifecycle across a consulting firm, a financial lending company, and an e-commerce business while balancing operational excellence with employee experience.

Key Responsibilities
Talent Acquisition & Workforce Planning:

• Develop and implement recruitment strategies to attract top talent across all business units.
• Partner with department heads to identify workforce needs and manpower requirements.
• Manage end-to-end recruitment processes including sourcing, screening, interviewing, selection, offer management, and onboarding.
• Build talent pipelines for critical and future roles.
• Establish employer branding initiatives to strengthen the organization's talent attraction efforts.
• Monitor recruitment metrics including time-to-fill, cost-per-hire, quality-of-hire, and retention rates.

Employee Onboarding & Integration :

• Design and manage onboarding programs to ensure seamless integration of new hires.
• Coordinate employee documentation, orientation, induction, and compliance requirements.
• Facilitate role clarity, probation management, and early employee engagement.
• Ensure new employees are equipped with the necessary resources and support for success.

Employee Relations & Workplace Culture:

• Serve as the primary point of contact for employee relations matters.
• Foster a positive, inclusive, and high-performance workplace culture.
• Manage disciplinary processes, grievance handling, conflict resolution, and investigations.
• Provide guidance to managers on employee relations issues and people management practices.
• Promote organizational values and culture across all brands.
• Ensure fair and consistent application of policies and procedures.

Performance Management :

• Develop and maintain a robust performance management framework.
• Coordinate goal setting, KPI development, performance reviews, and appraisal cycles.
• Support managers in conducting effective performance evaluations.
• Implement performance improvement plans where necessary.
• Analyze performance trends and recommend interventions to improve productivity and accountability.
• Drive a culture of continuous feedback and performance excellence.

Compensation, Benefits & Rewards:

• Manage compensation structures and salary administration.
• Conduct salary benchmarking and market competitiveness reviews.
• Oversee employee benefits programs including HMO, pension, leave administration, and wellness initiatives.
• Support payroll validation processes and ensure compensation accuracy.
• Develop reward and recognition programs that drive employee motivation and retention.
• Ensure compliance with statutory compensation obligations.

Learning, Development & Talent Management:

• Identify organizational training and development needs.
• Develop annual learning and development plans.
• Coordinate internal bi-weekly and external training programs.
• Support leadership development and succession planning initiatives.
• Develop & maintain the established career progression frameworks and talent development pathways.
• Monitor learning effectiveness and return on investment.

HR Operations & Administration:

• Oversee all HR administrative processes and employee lifecycle management.
• Maintain accurate employee records and HR databases.
• Ensure proper documentation of employment contracts, confirmations, promotions, transfers, and exits.
• Manage leave administration and attendance systems.
• Develop, review, and update HR policies, procedures, and employee handbooks.
• Ensure HR processes are efficient, scalable, and aligned with business objectives.

Compliance, Risk & Governance:

• Ensure compliance with Nigerian labour laws and employment regulations.
• Maintain adherence to internal policies and regulatory requirements..
• Ensure confidentiality and proper handling of employee information.

Employee Engagement & Experience:

• Design and implement employee engagement strategies and programs.
• Conduct employee satisfaction surveys and engagement assessments.
• Organize employee events, town halls, team-building activities, and communication programs.
• Develop strategies to improve retention and employee experience.

Requirements & Qualifications 

• Bachelor’s Degree in HR, Business, Psychology, or related field.
• Master’s Degree (advantageous).
• CIPD, SHRM, HRCI, CIPM, or equivalent professional HR certification is mandatory
• 5+ years progressive HR experience with minimum 4 years in leadership capacity.
• Experience in consulting, professional services, fintech, financial services, lending, technology, e-commerce, or startup environments is highly desirable.
• Proven experience managing end-to-end HR functions within a growing organization.
• Proficiency in Microsoft Office, Google Workspace and HRIS systems.
• Strong attention to detail and organization.
• Good written and verbal communication skills.
• Proactive, organized, and detail-oriented.
• Strong communication, positive attitude, collaborative mindset and open to feedback.
• Attention to detail, problem solving skills, proactive, reliable and willing to take ownership of assigned tasks.
• Time management. Willingness to learn and ability to meet deadlines
• Professionalism, integrity and confidentiality with the ability to manage sensitive information with discretion and integrity.
• Comfortable working in a fast-paced environment.

Benefits

• Salary: N550,000 - N600,000 monthly. 
• Health Insurance
• Flexible work style
• Paid time-off
• Access to lifestyle management & therapy sessions monthly
• Opportunity to work with a leading consulting firm and contribute to its growth.
• A collaborative and supportive work environment with the opportunity to work with a highly collaborative team.
• Professional development and growth opportunities.
• Great company culture & access to a strong network of industry professionals.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
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