Regional Account Manager - Africa (Commodity Market Intelligence & Data Solutions) - Hybrid

Description

• This is an exciting opportunity for an experienced account management professional who enjoys building trusted client relationships, delivering customer value and driving revenue growth.
• You will be responsible for managing and developing a portfolio of strategic accounts across the region, ensuring high retention, increased product adoption and long-term customer success.
• Working closely with editorial, business development, customer success and marketing teams, you will become a trusted advisor to clients and a recognised specialist in the commodity market intelligence sector.

What You'll Be Doing

• As Regional Account Manager, you will take ownership of an established customer portfolio across Africa, ensuring clients maximise value from Argus products and services while identifying opportunities to expand our partnerships.

Key responsibilities include:

• Managing and growing a portfolio of existing accounts across Africa.
• Building strong relationships with key stakeholders and decision-makers within client organisations.
• Driving customer retention and contract renewals.
• Identifying upselling and cross-selling opportunities across the Argus product portfolio.
• Developing account plans to support long-term revenue growth.
• Conducting regular customer reviews to understand business priorities and uncover new opportunities.
• Increasing product adoption and engagement across client organisations.
• Monitoring customer satisfaction and addressing challenges proactively.
• Collaborating with internal teams to ensure an outstanding customer experience.
• Maintaining accurate account activity, forecasts and pipeline information within CRM systems.

What Success Looks Like
Success in this role will be measured by:

• Customer retention and renewal performance.
• Revenue growth across assigned accounts.
• Product penetration and client engagement.
• Development of strategic customer relationships.
• Identification and conversion of expansion opportunities.

Experience & Qualifications

• Bachelor's Degree or equivalent professional experience.
• Minimum of 5 years' experience in account management, customer success, subscription sales or business development.
• Proven track record of retaining, renewing and growing strategic customer accounts.
• Experience selling information, data, SaaS, market intelligence, financial services, business information or consultative solutions would be advantageous.
• Experience working with multinational organisations and senior commercial stakeholders.

Skills & Capabilities:

• We're looking for an individual who combines strong commercial instincts with excellent relationship-building skills.

You will have:

• Exceptional account management and stakeholder engagement skills.
• A consultative and customer-centric approach.
• Strong commercial awareness and revenue growth mindset.
• Excellent communication, presentation and negotiation skills.
• The ability to influence and engage senior decision-makers.
• Strong organisational and pipeline management skills.
• Resilience, adaptability and the ability to perform in dynamic, fast-paced environments.
• Experience working across diverse cultures and international markets.

Languages:

• Fluent English is essential.
• French language skills are highly desirable.

Travel:

• Regular travel across Africa (approximately 40-60%).

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:

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