Receptionist - Ikoyi, Lagos

Job Purpose

This role represents the first contact of our members and visitors to KOFISI, with main focus on the value, Open with Optimism . The receptionist’s responsibilities generally include receiving visitors, in person or indirectly by communicating with them on a phone call answering, taking and relaying messages. Maintaining our client records and administrative tasks are part of the job deliverables.

Overall Duties and Responsibilities

● Ensure that our client experience the company value “OPEN WITH OPTIMISM” in delivering superior friendly service

o Manage the meet and greet of all incoming visitors

o Provide support for day one experience at all times

o Facilitate resolution of all visitors’ and members’ parking requirements

o Professional call answering, including correct calls transfer, message taking and follow up

● Collaborate with center team to adhere to standard operating procedures

o Ensure the opening and closing procedure is followed whenever on duty for the same

o Upload and maintain clients’ information on Office RnD as required

o Take and maintain accurate records of bookings and use of meeting room facilities

o Ensure all billable services provided to the client have been accurately recorded and billed for

o Actively follow up to ensure all FM tickets raised are resolved in a timely manner where possible

● Provide service at any scheduled community/ networking events as front of house

o Serving as a host and ensuring all relevant set up preparations are done on time

o Organizing transport services for guests and members as may be required

Requirements

● Qualification & skills

o Fluency in English

o Good written and oral communication skills

o Athletic – highly energetic and chatty in a professional manner

o Well presented –presentable   appearance, pleasant, maintains eye contact engagement and approachable

o Strong time management skills

o Basic analytical skills

o Strong attention to detail

● Experience

o 3 years’ experience in the front office