Senior Control Officer - Internal Control & Quality Assurance

Job Purpose

• To serve as the operational backbone of the Internal Control Department, responsible for the day- to-day execution of internal control, quality assurance, compliance, investigations, credit reviews, and policy development within the travel industry. This role ensures that controls are effective, processes are efficient, and the organization remains compliant with policies and regulations.

Key Responsibilities
Internal Control:

• Monitor adherence to policies, procedures, and Standard Operating Procedures (SOPs).
• Conduct investigations into policy breaches, fraud, or misconduct.
• Prepare and present exception reports to management.
• Evaluate the effectiveness of internal controls and recommend enhancements.

Quality Assurance:

• Review business processes to identify control weaknesses and operational inefficiencies.
• Advise on process improvements to enhance efficiency and effectiveness.
• Ensure processes are accurately documented and followed.
• Foster a culture of continuous improvement across the organization.

Compliance:

• Conduct compliance audits to ensure regulatory adherence.
• Prepare compliance reports and exception summaries.
• Stay updated on changes in laws, regulations, and industry standards.
• Ensure the organization remains compliant with all applicable requirements.

Investigations:

• Lead complex investigations into suspected policy breaches, fraud, or misconduct.
• Document findings thoroughly and recommend corrective actions.
• Collaborate with relevant stakeholders to implement remediation measures.

Credit Reviews:

• Review credit assessments to ensure lending decisions are sound and aligned with policy.
• Identify trends or red flags in credit assessments.
• Provide recommendations to strengthen credit control processes.

Policy Development:

• Draft, review, and update policies and SOPs.
• Research regulations and industry best practices to inform policy updates.
• Consult with business units to ensure policies are practical and enforceable.
• Maintain a central repository of policies and SOPs with version control.

Mentoring:

• Provide guidance and oversight to the Control Officer – Revenue Assurance.
• Support the professional development of junior team members.
• Build a strong, capable, and resilient team.

Qualifications & Experience

• Education Bachelor's Degree in Accounting, Finance, Business Administration, or related field.
• Professional certification (CIA, ACCA, ACA, CISA) is an advantage.
• 5–7 years of experience in internal control, compliance, audit, or quality assurance, preferably in the travel or service industry.
• Skills: Strong analytical, investigative, and problem-solving skills. Excellent report writing and communication skills. Ability to influence and collaborate with stakeholders at all levels.

Key Competencies:

• Strong ethical standards and integrity.
• Attention to detail and accuracy.
• Ability to work independently and lead investigations.
• Proactive and solution-oriented mindset.
• Strong organizational and time management skills.

Application Closing Date
18th September, 2026.

Method of Application
Interested and qualified candidates should send their updated CV to: using the Job title as the subject of the email.

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