Operations Coordinator

Reports To: Head of Business 

Role Summary

Pack'N'Pay is seeking a proactive, organized, and results-driven Operations Coordinator to oversee warehouse operations, inventory management, logistics coordination, and order fulfillment. The successful candidate will ensure seamless operational processes, maintain inventory accuracy, and coordinate timely delivery of customer orders while supporting operational excellence across the business.

Key Responsibilities

Warehouse & Inventory Management

• Process daily invoiced orders for picking and fulfillment. 
• Coordinate warehouse operations to ensure efficiency and optimal space utilization. 
• Ensure proper packaging of products before shipment. 
• Verify that all outgoing shipments meet quality control standards. 
• Maintain accurate inventory records and stock movement documentation. 
• Participate in routine stock counts and inventory reconciliations. 
• Monitor warehouse stock accuracy and minimize losses or product damage. 
• Ensure all shipment documentation is complete and properly attached before dispatch. 

Logistics & Distribution

• Coordinate daily dispatch schedules and delivery activities. 
• Ensure customer orders are delivered within agreed timelines. 
• Liaise with logistics partners and delivery personnel to ensure efficient service delivery. 
• Monitor deliveries and resolve logistics challenges proactively. 
• Ensure every completed delivery has valid Proof of Delivery (POD). 
• Monitor logistics performance and recommend process improvements. 

Operations Support

• Report warehouse and logistics discrepancies promptly. 
• Support procurement activities where necessary. 
• Ensure compliance with safety standards, operational procedures, and company policies. 
• Collaborate effectively with Procurement, Sales, Customer Experience, and other departments. 
• Carry out other operational duties assigned by Management. 

Requirements

• Bachelor's degree in Business Administration, Logistics, Supply Chain Management, Operations Management, or a related discipline. 
• Minimum of 2 years' relevant experience in operations, logistics, warehouse management, or supply chain. 
• Strong organizational and coordination skills. 
• Excellent communication and interpersonal abilities. 
• Proficiency in Microsoft Office applications and ERP systems (Zoho experience is an added advantage). 
• Ability to work under pressure, solve problems, and manage multiple priorities. 
• High level of integrity, accountability, and attention to detail. 

Benefits

• Competitive salary. 
• Health Insurance. 
• Pension Contribution. 
• Paid Annual Leave. 
• Professional development opportunities.