Business Continuity Coordinator

Job title : Business Continuity Coordinator

• The role is responsible for coordinating continuity planning activities, maintaining documentation, supporting testing and simulation exercises, monitoring compliance with BCMS standards, and ensuring operational readiness during disruptions.
• The Business Continuity Coordinator shall act as a central liaison between subsidiaries, departments, technology teams, and management tensure continuity plans remain current, effective, and aligned with regulatory and operational requirements.

Key Responsibilities

Business Continuity (BC) Program Coordination

• Support the implementation and administration of the Group-wide Business Continuity Management System (BCMS) Framework.
• Coordinate BCM activities across subsidiaries, locations, departments, and support units.
• Assist in ensuring all subsidiaries maintain updated and approved Business Continuity Plans (BCPs).
• Monitor adherence tBCM policies, procedures, and standards.
• Maintain centralized BCM documentation and records repository.

Business Continuity (BC) Planning Support

• Assist subsidiaries, locations and departments in developing and updating:
• Business Continuity Plans (BCPs)
• Departmental recovery procedures
• Incident response procedures
• Emergency contact lists
• Crisis communication plans
• Ensure continuity plans adequately address critical business processes and operational dependencies.
• Track periodic review and approval of continuity documents.

Business Impact Analysis (BIA) Support

• Coordinate Business Impact Analysis exercises across the Group.
• Gather and validate information relating to:
• Critical business functions
• Recovery priorities
• Recovery Time Objectives (RTO)
• Recovery Point Objectives (RPO)
• Operational dependencies
• Compile and analyze BIA data for management reporting.
• Maintain updated inventory of critical processes and systems.

Testing and Simulation Exercises

• Coordinate periodic business continuity and disaster recovery testing activities.
• Schedule and organize:
• Tabletop exercises
• Evacuation drills
• Crisis simulations
• System recovery tests
• Call tree testing
• Document test observations, gaps, and lessons learned.
• Track remediation of issues identified during testing exercises.

Incident and Crisis Support

• Support coordination during business disruptions, incidents, and crisis events.
• Maintain incident logs and documentation.
• Escalate continuity-related incidents tdepartmental or subsidiary heads.
• Assist crisis management teams during emergency situations.
• Support post-incident reviews and corrective action tracking.

BCM Documentation and Reporting

• Maintain updated BCM records, plans, templates, contact lists, and recovery procedures.
• Prepare periodic BCM reports and dashboards for management.
• Track key BCM metrics and action plans.
• Maintain evidence and documentation for audit and regulatory reviews.
• Ensure proper version control and secure storage of continuity documents.

Regulatory Compliance and Audit Support

• Assist in ensuring compliance with applicable regulatory requirements and standards.
• Support internal and external audit engagements relating tBCMS.
• Coordinate closure of audit findings and remediation actions.
• Monitor BCMS compliance status across subsidiaries, locations and departments.

Training and Awareness

• Coordinate BC awareness and training programs for employees.
• Organize continuity sensitization sessions, workshops, and simulation exercises.
• Assist in developing BCMS training materials and awareness communications.
• Promote operational resilience culture within the Group.

Vendor and Third-Party Continuity Monitoring

• Assist in assessing business continuity preparedness of critical vendors and service providers.
• Maintain records of vendor continuity plans and recovery arrangements.
• Track vendor compliance with continuity-related contractual requirements.
• Escalate identified third-party continuity risks.

Administrative and Coordination Functions

• Schedule BCM meetings, workshops, and committee sessions.
• Prepare meeting agendas, minutes, and follow-up action trackers.
• Coordinate BCM communication across departments and subsidiaries.
• Support special resilience and operational risk projects assigned by management.

Requirements

Educational Qualifications

• Bachelor’s degree in: Business Administration, Risk Management, Information Systems, Finance, Management, Computer Science, Or related discipline

Professional Certifications

• Preferred certifications include:
• IS22301 Foundation or Lead Implementer
• Certified Business Continuity Professional (CBCP)
• Business Continuity Institute certification
• Disaster Recovery Institute International certification
• Any of the following risk management or audit certifications are an advantage: CRISC, FRM, CRM, CISA

Required Experience

• 3–6 years relevant experience in:
• Business continuity
• Risk management
• Internal control
• Operational risk
• Disaster recovery
• Compliance
• Internal audit
• Experience within financial services, fintech, telecommunications, manufacturing, or diversified business groups is desirable.
• Experience coordinating cross-functional projects is an advantage.