Care Coordinator (Call Agent)

Position Summary

• Coordinate and implement medical case management to facilitate case closure. Review and analyze medical records and assess data to ensure appropriate case.

Duties and Responsibilities

• Obtains client information by answering incoming telephone calls and conducting outbound followup calls.
• Determine the reason of call and provide service accordingly or transfer call to the appropriate person.
• Update our in-house database.
• Explain the benefits and advantages of our service to clients and ensure they are fully aware of the process and requirements.
• Report any problems to the account manager immediately to avoid service interruption and/or roadblocks.
• Adhere to quality standards and KPI’s.
• Support team members with other required tasks.
• May provide pre-approved medical information or literature to customers based on the guidelines of the specific program.
• Initiates clinical discussions with healthcare professionals per project guidelines
• Supports patients through their treatment journey
• Develops and updates content in keeping with client requests and need
• Performs other duties as assigned

Minimum Requirements

• Education: Diploma
• Experience : Minimum of 1 year of solid experience in the same field.

Identify preferred requirements:

• Strong written and oral communication skills.
• Customer service focus. • Critical thinking
• Ability to work effectively through influence and collaboration.
• Good judgment in managing and escalating client or project issues. Must be able to manage multiple projects and understand contact center processes.
• Excellent interpersonal skills.
• Ability to identify problems, take initiative, and be solution oriented.
• Patient centric with ability to show empathy

Skills & Abilities:

• Knowledgeable
• Detail-oriented
• Organized
• Flexible
• Empathetic
• Effective communicator

Salary
N120,000 monthly.

Application Closing Date
4th September, 2026.

How to Apply
Interested and qualified candidates should send their resume to: or  using the Job Title as the subject of the email. 

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