Customer Service Representative
Full-time
Dews and Petals Limited
Job title : Customer Service Representative
Job Location : Abuja Deadline : June 30, 2026 Quick Recommended LinksKey Responsibilities
- Answering Calls : Responding to incoming customer inquiries and addressing their concerns professionally.
- Providing Information : Offering accurate details about our services, pricing, and company policies.
- Issue Resolution : Identifying customer problems and providing timely and effective solutions.
- Data Entry & Customer Assistance : Maintaining accurate records of customer interactions and guiding clients through processes and procedures.
- Follow-up : Conducting post-interaction follow-ups to ensure customer satisfaction and service completion.
- Service Improvement : Providing feedback on the efficiency of customer service processes to enhance overall performance.
Requirements
- A Bachelor\'s Degree (BA/BSc/HND) in a relevant field.
- At least 2 years of customer service experience.
- Excellent spoken and written English communication skills.
- Strong problem-solving abilities and a proactive approach to customer support.
- Good interpersonal skills with a customer-first mindset.
- Ability to stay organized and adhere to schedules.
- Multitasking skills and keen attention to detail.
- Proficiency in using CRM software and other relevant tools.
Vacancy posted 13 hours ago
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