Customer Service Officer
GV Express Logistics Limited
Job Description
- We are seeking a dedicated and customer-oriented Customer Service Officer to support our logistics operations by handling customer inquiries, tracking shipments, resolving delivery issues, and ensuring excellent customer satisfaction.
Key Responsibilities
- Respond to customer inquiries via phone, email, and social media channels.
- Provide updates on shipment status and delivery schedules.
- Handle customer complaints and ensure timely resolution.
- Coordinate with operations and dispatch teams to resolve delivery-related issues.
- Maintain accurate customer and shipment records.
- Prepare customer service reports and escalation logs.
- Follow up with customers to ensure service satisfaction.
- Support business development efforts through effective customer engagement.
Requirements
Education:
- ND or HND in Business Administration, Marketing, Logistics, Mass Communication, or any related field.
- Experience
- Minimum of 1 year experience in customer service, logistics, transportation, or a related field.
- Experience in a logistics company will be an added advantage.
Other Requirements:
- Applicants must reside within close proximity to the office
- Professional and courteous demeanor.
- Ability to work effectively in a fast-paced environment.
- Strong attention to detail and commitment to service excellence.
- Must be computer literate and willing to learn logistics management systems.
- Both Gender can apply but preferably a female.
Required Skills:
- Excellent verbal and written communication skills.
- Strong customer relationship management skills.
- Good problem-solving and conflict-resolution abilities.
- Proficiency in Microsoft Office applications.
- Ability to multitask and work under pressure.
- Strong organizational and record-keeping skills.
Remuneration
N100,000 Monthly; (Slightly Negotiable).
Application Closing Date
30th June, 2026.
How to Apply
Interested and qualified candidates should submit their CV and Cover Letter to: View email address on hotnigerianjobs.com using "Customer Service Officer" as the subject of the email.
Note: Only shortlisted candidates will be contacted.
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Vacancy posted 3 days ago
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