IT Officer

About the Role

We are seeking a proactive, resourceful and self-driven IT Officer to manage and support our technology infrastructure. The successful candidate will be responsible for ensuring the
smooth, secure and uninterrupted operation of the Firm's IT systems while providing timely technical support to users.

This role is ideal for an IT professional who can work independently, take initiative, solve problems proactively, and contribute to improving our technology environment.

Key Responsibilities

• Manage and maintain the Firm's IT infrastructure, including hardware, software, networks and internet services.
• Provide first-line technical support and resolve hardware, software and network issues.
• Administer Microsoft 365, Google Workspace, user accounts and access permissions.
• Manage LAN/WAN, wireless networks, printers, CCTV systems and other IT assets.
• Monitor system performance, implement security measures and support cybersecurity initiatives.
• Liaise with external IT vendors and consultants to ensure efficient service delivery.
• Maintain the Firm's website and other technology platforms.
• Prepare periodic IT reports and recommend technology improvements.
• Ensure compliance with the Firm's ICT policies and industry best practices.

Requirements

• HND/B.Sc. in Computer Science, Computer Engineering, Information Technology or a related discipline.
• Minimum of 3 years' relevant IT support experience.
• Strong knowledge of Microsoft Windows, Microsoft 365 and Google Workspace.
• Experience with networking, hardware support, CCTV systems and website administration.
• Sound understanding of cybersecurity and IT infrastructure management.
• Relevant professional certifications will be an added advantage.

What We're Looking For

The ideal candidate should be:

• A self-starter who requires minimal supervision.
• Social Media Savy with content creation abilities
• A strong problem solver with excellent troubleshooting skills.
• Highly organised and able to manage multiple priorities.
• Professional, discreet and able to handle confidential information.
• Customer-focused with excellent communication and interpersonal skills.
• Committed to continuous learning and technology innovation.