Front Desk and Admin Officer

Job title : Front Desk and Admin Officer

Job Description

• We are seeking a professional, organized, and proactive Front Desk & Administrative Officer to manage the front desk and provide effective administrative support to the organization.
• The successful candidate will also serve as a key point of contact between the head office and other branch locations, ensuring smooth communication, timely follow-up, and coordination of administrative activities across locations.

Key Responsibilities

• Manage the front desk and receive visitors, clients, and business partners professionally.
• Handle incoming calls, emails, correspondence, and inquiries and direct them appropriately.
• Serve as a communication link between the head office and other branch locations.
• Liaise with branch administrators and relevant staff to obtain updates, follow up on requests, and ensure timely communication.
• Coordinate and track administrative requests from different locations and escalate outstanding issues where necessary.
• Maintain accurate records, registers, files, and administrative documentation.
• Prepare reports, memos, correspondence, minutes, and other administrative documents.
• Monitor office supplies, stationery, and other administrative needs across locations.
• Assist in coordinating meetings, appointments, visitors, and internal communications.
• Support the HR/Admin team with staff documentation, onboarding, attendance records, and other administrative activities.
• Liaise with vendors, service providers, and other external parties on administrative matters.
• Assist with office maintenance, repairs, facility management, and other general office requirements.
• Ensure that information and instructions from management are properly communicated to relevant branches and followed up to completion.
• Maintain confidentiality of company information and staff records.
• Perform other administrative duties as assigned by management.

Skills:

• Excellent communication and interpersonal skills.
• Strong coordination and follow-up skills.
• Good customer service and telephone etiquette.
• Excellent organizational and time-management skills.
• Ability to communicate effectively with staff across different locations.
• Proficiency in Microsoft Office, especially Word and Excel.
• Knowledge of Google Workspace is an added advantage.
• Good reporting and documentation skills.
• Strong attention to detail.
• Ability to multitask and work under pressure.
• Proactive, responsible, and solution-oriented.
• Ability to work independently with minimal supervision.

Requirements
Education:

• HND / Bachelor's Degree in Business Administration, Office Administration, Management, Human Resources, or a related field.

Experience:

• 1–3 years of experience in front desk, administration, customer service, office coordination, or a related role.
• Experience coordinating activities across multiple branches or locations is an added advantage.
• Experience in the logistics, transportation, or service industry is an added advantage.

Other Requirements:

• Male candidates are preferred.
• Must be professional, well-groomed, confident, and approachable.
• Must have excellent verbal and written communication skills.
• Must be reliable, punctual, and highly organized.
• Must be comfortable communicating with staff and management across different locations.
• Must be willing to make occasional trips to other branch locations when required.
• Must demonstrate a high level of integrity and confidentiality.
• Must be proficient with computers and comfortable using digital communication tools.
• Candidates who reside within reasonable proximity to the office location will be preferred.