Front Desk Receptionist
Roperb Dental Clinic
Role Overview
- This role combines in-clinic patient support with digital enquiry management. You will be responsible for ensuring a seamless patient journey—from first online enquiry to clinic visit—while maintaining a warm, professional, and responsive brand presence.
Key Responsibilities
- Serve as a first point of contact for patients at the clinic and via phone
- Professionally manage and convert enquiries from Instagram, Facebook, WhatsApp, and other social media platforms
- Book appointments accurately and follow up on pending enquiries
- Communicate treatment information clearly and confidently to patients
- Maintain excellent phone and chat etiquette at all times
- Support daily front-desk and patient coordination activities
- Work closely with clinical and management teams to enhance patient experience
Requirements
- Minimum of HND / BSc is required; additional training or certifications in office administration or customer services are advantageous
- Previous experience working in a similar role in a dental clinic is a plus.
- Proven ability to convert enquiries into booked appointments
- Proficient in Phone Etiquette and Receptionist Duties
- Proficient in the use of Microsoft suite (Excel and Powerpoint) is a must
- Confident using WhatsApp, Instagram, and online chat platforms
- Friendly, patient-focused, and detail-oriented
- Strong Clerical Skills, including filing, data entry, and scheduling
- Excellent Communication and interpersonal skills
- Proven ability to provide exceptional Customer Service
- Ability to multitask and handle a fast-paced environment effectively.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should send their CV and a brief introduction highlighting their dental clinic or similar experience to: using the job title as the subject of the mail.
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Vacancy posted 1 day ago
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