Manager - Platform Management

Job title : Manager - Platform Management

Reports To: Senior Manager - Platform Management

Division: Digital Services

Mission:

• Execute Digital Services’ platform strategy by identifying, developing, and managing platforms that have compelling and competitive propositions to help MTNN acquire customers and grow revenues in alignment with the overall business strategy and market requirements

Description:

• Implement and monitor Digital Services’ platform strategy
• Grow platform revenues and subscriptions to exceed targets as specified in the business plan 
• Adhere to, review, and update consistent, efficient, relevant, and standard policies, processes, and procedures for managing Digital Services’ platforms
• Collaborate with cross-functional teams to identify and onboard new strategic platforms
• Ensure platforms adhere to all MTNN and regulatory policies relating to digital products and services
• Identify and fulfil the expectations, needs, and priorities of key internal stakeholders, e.g., CEX, CRX, CSS, EB, Finance, Foundation, HR, IT, Marketing, Networks, Risk & Compliance, and S&D from a platform perspective
• Implement an intra-divisional Internal Stakeholder Engagement Strategy which includes but is not limited to the rationale for regular engagements (cross-functional meetings, sessions, and workshops), engagement format, communication plan, implementation plan, monitoring and review plan, performance metrics
• Monitor the documentation, development, testing, and launch of platforms according to the relevant Policies, Procedures, & Processes Document to exceed targets as specified in the business plan
• Provide accurate, current, data-driven, relevant and understandable analysis, FAQs, information, and reports – including but not limited to competitive intelligence, impacting trends, and weekly performance reports – as may be required to guide management decisions and support the business planning process
• Contribute to the growth, satisfaction, and well-being of the team and the development of a team culture focused on growth, innovation, and stakeholder management
• Foster active collaboration and relationships with employees across all levels and divisions in line with MTNN’s refreshed values
• Monitor direct report’s performance and assist in developing their individual streams
• Direct, coach and guide direct report for optimal performance

Education:

• A first degree in any Applied/Social Sciences or related discipline
• Intermediate proficiency in Microsoft Office (Excel, PowerPoint, and Word)
• Certification or training in the following will be an added advantage
  • Agile project management
  • Basic telecommunications fundamentals
  • Digital products and marketing
• Fluency in English

Experience:

6 - 13 years’ experience which includes:

• A minimum of five (5) years working in a small, medium, or large organisation
• Experience in Information Technology, OTT, or telecommunications is preferred
• Experience in customer service, digital/growth marketing, product and value proposition development, product life cycle management, and product analytics and performance evaluation
• Ability to analyse customer data, identify critical metrics for any digital product, manage small and large projects, and negotiate with vendors and suppliers on technical and commercial matters will also be an advantage
• Experience in A/B testing, customer acquisition, customer service, performance evaluation, product analytics, platform and product development, product life cycle management, revenue generation on digital platforms, and UI/UX will be an added advantage
• Excellent communication, interpersonal, and writing skills; Advanced ability to build strong working relationships across the organisation, influence stakeholders, and work as part of a cross-functional team