Front Desk Officer

Industry: Hospitality & Serviced Apartments Employment Type: Full-Time Location: Apo, Abuja Monthly Salary: ₦150,000 Experience: 4–7 years Vacancies: 3 Application Deadline: September 30, 2026 Job Description We are seeking experienced, professional, and customer-focused Front Desk Officers to manage guest reception and provide excellent customer service at a serviced apartment facility in Apo, Abuja. The ideal candidates should have 4–7 years of relevant experience in serviced apartments, hotels, short-let apartments, or other hospitality environments, with strong communication, customer service, and administrative skills. The successful candidates will serve as the first point of contact for guests, ensuring smooth check-in and check-out, responding to enquiries, handling guest concerns, and maintaining a professional front-desk experience. Key Responsibilities Welcome guests and provide a professional and friendly front-desk experience. Handle guest check-in and check-out processes accurately and efficiently. Respond to guest enquiries, requests, and service needs promptly. Handle guest complaints professionally and escalate issues when necessary. Maintain accurate guest records, bookings, payments, and front-desk documentation. Coordinate with housekeeping and maintenance teams to ensure rooms are ready for guests. Provide information about apartment facilities, services, policies, and local attractions when required. Monitor guest arrivals, departures, reservations, and special requests. Maintain a clean, organised, and professional reception area. Prepare and submit relevant front-desk reports to management. Requirements & Qualifications Bachelor's degree, HND, or OND in Hospitality Management, Business Administration, or a related field. 4–7 years of relevant experience in front-desk operations within hotels, serviced apartments, short-lets, or similar hospitality businesses. Excellent communication and customer service skills. Strong interpersonal and problem-solving abilities. Professional appearance and positive attitude. Ability to handle guest complaints and difficult situations calmly. Good organisational and administrative skills. Basic computer literacy and proficiency in Microsoft Office. Experience with hotel or property management systems is an advantage. Ability to work shifts, weekends, and public holidays when required. Key Performance Expectations The successful candidates will be expected to maintain: Excellent guest service and satisfaction. Smooth and accurate check-in and check-out processes. Prompt response to guest enquiries and requests. Accurate front-desk records and documentation. Professional reception and customer service standards. Effective coordination with housekeeping, maintenance, and other teams. Application Deadline: September 30, 2026 Only shortlisted candidates will be contacted.