Credit Control Officer

Job title : Credit Control Officer

  Key Responsibilities 

• Verify new customers' legal identity, trading address, business registration, and authorised buyers before credit is granted. Assess customer creditworthiness using trading history, references, and existing debt, and recommend credit classes and limits in line with the credit policy. 
• Monitor customer exposure (unpaid receivables, committed orders, and delivered goods) against approved credit limits and payment terms. 
• Send payment reminders and statements before due dates, and confirm payment or specific payment commitments on the due date. 
• Place overdue accounts on credit hold, follow up with customers, and record the reason and next action. 
• Prepare repayment plans for overdue balances and escalate high-risk or long-overdue accounts to the Credit Head and management.
• Reconcile customer accounts with Finance and Sales, checking invoices, receipts, deliveries, returns, and disputes.
• Maintain customer credit files, signed agreements, approvals, and dispute records. 
• Prepare debtor ageing and credit control reports, and support periodic credit limit reviews. 

Requirements 

• Bachelor's degree or HND in Accounting, Finance, Business Administration, or a related field. 
• Minimum of 1 to 2 years' experience in credit control, accounts receivable, or debt collection. 
• Experience in the FMCG or distribution industry is an advantage. 
• Working knowledge of accounting or ERP software and strong Microsoft Excel skills. 
• Strong follow-up, negotiation, and communication skills, firm but professional with customers. 
• High level of integrity, attention to detail, and ability to work to deadlines. 
• Part-qualification in ICAN, ACCA, or a similar professional body is an advantage.