Fleet Tracking Officer

Job title : Fleet Tracking Officer

Job Summary

• The Fleet Officer is responsible for monitoring the real-time movement of trucks transporting company products from warehouses to customers and depots.
• The role ensures complete visibility of vehicles in transit, proactively identifies delays, route deviations, security risks, and operational issues, and coordinates timely interventions to ensure safe and on-time deliveries.

Key Responsibilities
Real-Time Monitoring:

• Monitor all trucks in transit using GPS tracking systems/fleet management platforms.
• Track truck locations, movement, speed, and estimated time of arrival (ETA).
• Monitor truck seals and delivery milestones where applicable.
• Ensure every dispatched truck remains visible until delivery is completed.

Transit Coordination:

• Maintain continuous communication with drivers and transport providers.
• Update warehouses, customer service, and sales teams on delivery progress.
• Escalate delays, breakdowns, accidents, security threats, or unauthorized stops.
• Support route optimization and recovery plans where required.

Incident Management:

• Immediately report truck diversion, hijacking, theft, accidents, or prolonged delays.
• Maintain incident logs and follow up until issues are resolved.
• Coordinate with Security, Truck providers, Logistics operations team

Compliance:

• Ensure adherence to approved routes and journey management procedures.
• Monitor transporter compliance with company transportation standards.
• Coordinate pre-trip inspection for every truck before assigning shipment
• Ensure GIT insurance for all transporters are valid and value per carriage meets the minimum standard.
• Verify adherence to safety and security protocols.

Reporting:

• Produce daily truck movement and delivery status reports.
• Document route deviations, detention time, and delivery exceptions.
• Maintain accurate records of communications and transit activities.
• Daily pan-Nigeria depot operations report
• Daily Key Performance Indicator Report (KPI)

Key Performance Indicators (KPIs)

• Truck visibility rate.
• On-Time& In-Full(OTIF).
• ETA accuracy.
• Incident response time.
• Route deviation resolution time.
• Delivery status update timeliness per sales area.
• Daily reporting accuracy.
• Rate of GIT compliance per/transporter

Qualifications

• Degree in Logistics, Supply Chain, Computer Science, Accounting, or related fields
• 2 - 4 years' experience in logistics, fleet monitoring, or transportation operations.

Skills:

• Knowledge of GPS and fleet management systems.
• Excellent communication.
• Strong analytical(excel)and problem-solving skills.
• Attention to detail.
• Ability to multitask.