Training Officer

Job title : Training Officer

KEY RESPONSIBILITIES

• Plan, schedule, and support the delivery of training and consultancy programmes.
• Develop and manage training calendars for public and in-house programmes.
• Market programmes, source new training opportunities, and support proposal development.
• Follow up leads and convert enquiries into confirmed training engagements.
• Build and maintain relationships with corporate and institutional clients.
• Coordinate training administration, logistics, and participant management.
• Serve as the main contact for training enquiries and programme coordination.
• Provide on-site and virtual support during training delivery.
• Monitor programme quality, timelines, and operational effectiveness.
• Administer evaluations and prepare post-training reports.
• Track programme data, revenue, and performance metrics.
• Maintain training records, databases, and documentation.
• Ensure compliance with organisational standards and support continuous improvement.

KEY PERFORMANCE INDICATORS (KPIs)

• Number of training leads generated and programmes secured.
• Conversion rate of enquiries to confirmed trainings.
• Revenue generated versus budget targets.
• Number of repeat and referral clients.
• Percentage of programmes delivered as scheduled.
• Participant and client satisfaction ratings.
• Timeliness and accuracy of training administration and logistics.
• Average response time to client enquiries and quality of engagement.
• Quality and timeliness of post-training reports and records.
• Contribution to team targets, innovation, and organisational growth.