Delivery Officer (Dispatch Rider)

Delivery Officer (Dispatch Rider)

Industry: Logistics / E-commerce / Customer Delivery Services

Location: Lekki Phase 1, Lagos State

Employment Type: Full-Time

Reports To: Business Development & Operations Manager

Experience: 2–4 Years

Salary: ₦150,000 – ₦200,000 Monthly

Job Summary

The Delivery Officer (Dispatch Rider) is responsible for the safe, timely, and efficient pickup and delivery of packages across Lagos State. The role requires strong knowledge of Lagos routes, excellent time management, strict adherence to road safety regulations, and a high level of professionalism in customer interactions.

The ideal candidate will ensure accurate, secure, and prompt last-mile delivery services while maintaining the integrity of all assigned items and representing the organization professionally at all delivery points.

Key Responsibilities

1. Delivery & Logistics Operations

• Pick up and deliver packages to assigned locations across Lagos.
• Ensure proper verification of items before dispatch.
• Deliver packages safely, securely, and within agreed timelines.
• Handle all items with care to prevent loss, damage, or misplacement.

2. Customer Service & Professional Conduct

• Maintain a professional image when interacting with customers and vendors.
• Communicate politely and effectively at all delivery points.
• Verify recipient details before releasing any package.
• Obtain proof of delivery (signature, photo confirmation, or digital acknowledgment).

3. Route Planning & Navigation

• Use GPS and navigation tools to plan efficient delivery routes.
• Navigate Lagos traffic effectively to ensure timely deliveries.
• Adjust routes based on real-time traffic conditions and delays.

4. Motorcycle & Equipment Management

• Ensure assigned motorcycle is clean, roadworthy, and in good working condition.
• Conduct routine checks before and after daily operations.
• Report mechanical faults or maintenance needs promptly.
• Adhere strictly to all traffic laws and road safety regulations.

5. Reporting & Documentation

• Maintain accurate delivery logs and records.
• Submit daily reports to the Operations team.
• Report delivery delays, failed deliveries, or incidents immediately.

Key Performance Indicators (KPIs)

• On-time delivery rate
• Delivery accuracy (zero loss/damage incidents)
• Customer satisfaction rating
• Route efficiency and delivery turnaround time
• Compliance with traffic and safety regulations
• Professional conduct and reliability
• Motorcycle maintenance compliance

Requirements

Education

• Minimum of ND, SSCE

Licensing

• Valid Rider's Permit
• Valid Driver's License (mandatory)

Experience

• 2–4 years' experience as a dispatch rider, courier officer, or delivery personnel
• Experience in customer-facing logistics roles is an added advantage

Core Skills & Competencies

Technical Skills

• Safe motorcycle riding skills
• Strong knowledge of Lagos routes and traffic patterns
• Proficiency in GPS and navigation tools
• Basic documentation and reporting skills

Behavioural Skills

• Strong time management and punctuality
• Integrity, reliability, and accountability
• Excellent customer service orientation
• Good communication skills
• Attention to detail
• Ability to work under pressure
• Professional appearance and conduct

Working Conditions

• Based in Lagos with movement across mainland and island routes
• Working days: Monday – Saturday
• Working hours: 9:00 AM – 5:00 PM
• Flexibility may be required depending on operational demands

How to Apply

Interested candidates should send their CV to Show email using the subject line:

Delivery Officer (Lagos)