Customer Success Associate (Lagos)
Reliance Health
About the Job
- We are seeking a Customer Success Associate to join our Lagos team.
- You will be part of the frontline team responsible for delivering high-quality support and ensuring customers have a seamless experience across all channels.
- The role involves managing customer interactions, analyzing feedback, and supporting initiatives that improve satisfaction and retention.
- It is ideal for someone detail-oriented, customer-focused, and eager to grow within customer success.
As a Customer Success Associate, you will do the following:
- Assist in managing customer relationships using CRM systems, ensuring accurate records of interactions and preferences, while tracking engagement, monitoring satisfaction, and identifying retention opportunities.
- Collect and analyze customer feedback through surveys, interviews, and other channels, summarizing trends and insights to support decision-making and enhance retention strategies.
- Support customer communication by drafting emails, letters, and other correspondence for inquiries, concerns, or follow-ups, and assist in creating targeted campaigns to drive engagement and loyalty.
- Apply basic selling and negotiation skills when engaging with corporate clients, addressing their needs, negotiating renewals, and supporting upsell opportunities.
- Contribute to the development and implementation of customer retention strategies, collaborating with cross-functional teams to reduce churn and improve customer lifetime value
Requirements
- Bachelor's Degree in Business, Communications, or related fields
- 1-2 years' experience in customer success, account management, or a client-facing role.
- Familiarity with CRM tools and basic data analysis.
- Strong written and verbal communication skills.
- Ability to build rapport, manage multiple customer interactions, and resolve concerns.
- Negotiation and problem-solving skills with a customer-first mindset.
- Based in Lagos with flexibility to work in a hybrid setup.
Application Closing Date
Not Specified.
Method of Application
Interested and qualified candidates should:
Share this job:
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Customer Success Associate (Lagos) in Lagos, Lagos State vacancy
- ...Job title : Customer Success Associate (Lagos) Job Location : Lagos Deadline : July 08, 2026 Quick Recommended Links ~ We are seeking a Customer Success Associate to join our Lagos team. You will be part of the frontline team responsible for delivering high-quality...
- ...Moove is on a mission to make the world more productive and successful by redefining access to auto finance and vehicle ownership. Our... ...entrepreneurs in the mobility sector. About the Role As a Customer Success Executive at Moove, you will play a key role in...
- ...Customer Relationship & Strategic Account Management Build and maintain executive-level relationships with banks, fintechs, payment... ...growth, cross-sell, upsell, and product expansion. Customer Success & Service Delivery Drive customer onboarding, adoption, and...
- ...Job title : Sales Associate - Lagos Job Location : Lagos Deadline : July 08, 2026 Quick Recommended Links Responsibilities Selling company products Maintaining excellent customer relationships Requirements ~ Minimum of 3 Years Sales Experience Required...
- ...open order clearance, and stock valuation updates. Maintain master data accuracy — including material master, service master, customer master, and equipment records — flagging discrepancies to the system administrator for resolution. Performance Dashboard Design...
- ...Associate Banker (Lagos, NG) Requisition ID 35863 Office Country Nigeria Office City Lagos Division Banking Countries of Operations Contract Type Regular Contract Length Posting End Date 05/06/2026 Purpose of Job The Associate Banker contributes...
- ...growing Shelf Life service in Lagos state , Nigeria. Opportunity... ...scale. As a full-time Sales Associate in our largest and fastest growing... ...new clients, set them up for success with Shelf Life. Compensation... ...~Ensure accurate, timely customer relationship data management...
- ...Job Description: The AFC is now seeking to hire an Associate to join its Internal Audit team. The Associate, IT Internal Auditor will... ...Information: ~ Candidate must be willing and able to relocate to Lagos, Nigeria. ~3 Year Renewable Contract If you wish to...
- ...Job title : Sales Representative - Lagos Job Location : Lagos Deadline : July 08, 2026 Quick Recommended Links Job Description... ...Representative is responsible for building strong relationships with customers, ensuring optimal product visibility, increasing market...
- ...in Lekki Phase 1 is seeking a proactive, customer-focused, and highly organized Customer Service Officer to join our team. The successful candidate will be responsible for managing... ...reside within or around Iyana Oworo, Lagos Island, Lekki, Ajah, Victoria Island, Ikoyi...
- ...Job title : Customer Services Manager Job Location : Lagos Deadline : July 09, 2026 Quick Recommended Links This job contributes to FrieslandCampina’ s success by ensuring the high level of competence in the Customer Care Area. The Customer Care department is responsible...
- ...leading and supporting a team of Medical Sales Representatives. The successful candidate will be responsible for executing regional sales strategies, expanding market coverage, managing key customer relationships, achieving sales and collections targets, and coaching...
- ...Job title : Healthcare Growth Associate Job Location : Lagos Deadline : July 04, 2026 Quick Recommended... ...of prospective partners and customers. Support contract negotiations and... ...Healthcare ecosystem knowledge Success Metrics New partnership acquisition...
- ...Job title : Finance Associate Job Location : Lagos Deadline : July 04, 2026 Quick Recommended Links We are looking for a detail-oriented and... ...with internal teams and external auditors to support the successful completion of audits Requirements Bachelor's degree...
- ...Job title : Project Associate Job Location : Lagos Deadline : June 30, 2026 Quick Recommended Links PROJECT ASSOCIATE We are seeking a passionate... ...driven Project Associate to join our team in Lagos. The successful candidate will support the implementation of a women-...
- ...Job Description ~ We are looking for an energetic and customer-focused Sales Associate to attend to customers, drive sales, and ensure excellent... ...related field At least 1 year sales/retail experience (Lagos Island experience is a plus) Strong communication and persuasive...
- ...healthcare funding mechanisms, and long-term sustainability. The successful candidate will bring strong industry experience, established... .... Act as a trusted advisor and senior contact for key customers. Oversee customer issue escalation through to resolution, ensuring...
- ...title : Sales Agent - Pay with Transfer (Lagos) Job Location : Lagos Deadline : July... ...tailored solutions accordingly. Customized Presentations: Showcase PalmPay's services... ...pricing, terms, and agreements to secure successful deals, ensuring satisfaction and adherence...
- ...About the Role The Sales / Customer ServiceExecutive will be responsible for managing... ...immigration needs, and converting leads into successful sales. You will also follow up on... ...and meet targets. You should reside in Lagos and in relatively proximity to the...
- ...Job title : Sales Associate Job Location : Lagos Deadline : July 04, 2026 Quick Recommended Links Role Description ~ We are seeking a results... ...identifying sales opportunities, engaging prospective customers, building strong client relationships, and driving revenue...
- ...looking to hire a Head, IT & Digital Solutions to be based in Lagos. Job Overview The Head of IT and DS is responsible... ...ensure strong technical capability. Drive talent development, succession planning, and performance management. Build a culture of...
- ...two levels to drive our aggressive growth strategy: Growth Associates: Minimum of 1 year of core sales experience. You know the basics... ...value. You are obsessed with delivering a world-class customer experience. You don't stop until the mission is accomplished...
SILA Financials
Lagos, Lagos State10 hours ago - ...Job title : Sales Associate Job Location : Lagos Deadline : July 08, 2026 Quick Recommended Links About The Role Are you a results-driven... ...accounts, and ensure high retention rates through exceptional customer feedback. Reporting: Maintain high visibility into...
- ...Job title : Consultant, Customer Experience Job Location : Lagos Deadline : July 09, 2026 Quick Recommended Links Job Description Responsible for defining, understanding and adherence to our service standards across the network by making sure that our service touch...
- ...for a high-performing Snr. Sales Executive to help us meet our customer acquisition and revenue growth targets by keeping our company... ...opportunities Achieving growth and hitting sales targets by successfully managing available resources Designing and implementing a...
- ...Job title : Customer Service Representative Job Location : Lagos Deadline : July 09, 2026 Quick Recommended Links Responsibilities Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries...
- ...Job title : Customer Service Representative Job Location : Lagos Deadline : June 28, 2026 Quick Recommended Links Key Responsibilities Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution...
- ...Job title : Customer Service Executive Job Location : Lagos Deadline : July 08, 2026 Quick Recommended Links The Role We are looking for a vibrant, articulate, and customer-centric Customer Service Executive to join our team. As the face and voice of our organization...
- ...Job title : Customer Relationship Management Manager Job Location : Lagos Deadline : July 02, 2026 Quick Recommended Links Role Description ~ This is a full-time hybrid role based in Lagos, with some opportunities for remote work, for a Customer Relationship Management...
- ...Overview Our client is looking for an enthusiastic, people - first Customer Service Executive to be the primary point of contact between... ...on - the - job training. Exposure to a fast - growing Lagos brand with real impact on customer experience strategy. Clear...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Success Associate (Lagos). Be the first to apply!
