Head, IT & Digital Solutions (Lagos)

Our client is a reputable provider of premium bathroom solutions, delivering high-quality bathroom products and installation services for both residential and commercial projects. They collaborate closely with architects, engineers, contractors, and property developers to create modern and luxurious bathroom designs that meet the specific needs of their clients. They are looking to hire a Head, IT & Digital Solutions to be based in Lagos.

Job Overview

The Head of IT and DS is responsible for providing strategic and operational leadership for all information technology functions across the Group. The role oversees IT infrastructure, systems integration, cybersecurity, business applications, and digital transformation initiatives. This position will lead the design and implementation of an integrated technology environment that supports the Group’s growth, operational efficiency, and

service delivery goals. The Head of IT ensures reliable IT operations, drives enterprise-wide system improvements, and aligns technology

investments with business strategy.

Job Responsibilities

IT Strategy & Leadership

• Develop and execute the Group’s IT strategy in alignment with business goals.
  
• Lead digital transformation initiatives and drive technology-enabled improvements.
  
• Establish IT governance frameworks, standards, and policies.
  

Systems & Infrastructure Management

• Oversee enterprise-wide IT infrastructure, networks, hardware, and cloud systems.
  
• Ensure high availability, performance, and scalability of IT environments.
  
• Lead integration and optimization of ERP/CRM and business applications

Cybersecurity & Risk Management

• Implement robust cybersecurity frameworks and data protection protocols.
  
• Oversee IT risk management, compliance, and disaster recovery planning.
  
• Ensure adherence to regulatory, security, and privacy requirements.
  

IT Operations & Service Delivery

• Manage IT operations, support services, and service-level performance.
  
• Drive ITIL-based processes for incident, problem, and change management.
  
• Ensure efficient helpdesk operations and user support across all locations.
  

Project & Vendor Management

• Lead major IT projects including deployments, upgrades,and integrations.
  
• Manage vendors, technology partners, and service providers to ensure value delivery.
  
• Oversee IT procurement and contract negotiation.
  

Budgeting & Cost Optimization

• Prepare and manage the IT budget
  
• Implement cost-efficient solutions and ensure optimised technology spend
  
• Track and report on IT financial performance
  

Team Leadership & Capability Development

• Lead and develop the IT team to ensure strong technical capability.
  
• Drive talent development, succession planning, and performance management.
  
• Build a culture of reliability, accountability, and service excellence
  

Requirements & Qualifications

• Minimum of 10–15 years progressive experience in IT leadership.At least 5 years in a senior IT management or head‑of‑function role.
  
• Bachelor’s degree in Computer Science, Information Technology, Information Systems, Engineering or related field.
  
• Master’s degree (MBA, MSc IT, MSc Information Systems) is an added advantage.
  
• Professional Certifications: ITIL Foundation, COBIT, PMP, PRINCE2, CISSP, CISM, CCNA, CCNP, MCSE, AWS Certification, Azure Certification, SAP Certification, Microsoft Dynamics Certification.
• Experience managing enterprise-wide IT infrastructure and operations.
  
• Proven track record with ERP/CRM implementation and systems integration.
  
• Strong background in IT governance, AI and Automation, cybersecurity, and risk management.
  
• Experience leading digital transformation across multiple business units.
  
• Demonstrated success managing IT projects, vendors, and service providers.
  
• Experience in designing and implementing IT policies, standards, and architecture.
  
• Hands-on experience with cloud technologies, networking, and business applications.
  

Knowledge Requirements

• IT infrastructure and network systems

• ERP/CRM platforms and enterprise applications

• Cybersecurity, data protection, and risk management

• IT governance, policies, and compliance standards

• Cloud technologies and architecture (AWS, Azure, etc.)

• Systems integration and digital transformation tools

• IT service management and ITIL practices

• Vendor, contract, and technology procurement management

• Business continuity and disaster recovery planning

• Data analytics, reporting systems, and automation tool .

Key Performance Indicators

• System uptime / availability (%)

• Network performance and stability

• Incident response time

• Incident resolution time

• Number of critical system outages

• Cybersecurity incident rate

• Compliance audit score (%)

• ERP/CRM implementation milestones achieved

• User satisfaction score (IT service desk)

• Service request/ Group turnaround time

• Operational efficiency improvement (%)

• IT project delivery on time and within budget (%)

• Reduction in IT operating costs (%)

• Adoption rate of digital tools and systems

Only shortlisted candidates will be contacted

Requirements