Customer Solution Provider

Job title : Customer Solution Provider

Job Summary:

Our client is seeking a friendly, articulate, and customer-focused Customer Solution Provider. The ideal candidate will handle customer inquiries, resolve complaints, onboard new users, and ensure customers enjoy a smooth experience. This role is crucial in building trust with customers across different regions and cultures.

Key Responsibilities:

Customer Engagement & Support

• Respond promptly to customer inquiries via phone, and all other communication channels. 
• Communicate effectively to serve customers from diverse backgrounds.
• Educate customers about client’s financial products, services, and procedures. Onboarding & Retention 
• Assist with registration and onboarding of new customers, ensuring all details are captured correctly.
• Follow up with users to ensure smooth experience and encourage long-term engagement.
• Build trust and rapport with new and existing users, especially from Hausa-speaking communities. 

  Issue Resolution

• Handle customer complaints professionally and provide timely solutions or escalate when needed.
• Track and report recurring issues or feedback to improve service delivery. Documentation & Reporting
• Maintain accurate records of customer interactions using internal systems. Prepare daily/weekly reports on customer issues, trends, and resolutions.

Team Collaboration

• Work closely with other customer-experienced staff to ensure consistency in service delivery.
• Provide cultural/language support for marketing, outreach, and feedback campaigns.

Requirements:

• Minimum of HND, or B.Sc. in any discipline.
• Not above 35 years old
• Must have completed NYSC or have an exemption certificate.
• 2–3 years of prior experience in customer service or client-facing roles is preferred.
• Strong interpersonal, communication, and conflict-resolution skills.
• Patient, empathetic, and passionate about customer satisfaction.
• Comfortable using spreadsheets and basic digital tools.

Key Attributes:

• Friendly and warm personality
• Culturally sensitive and respectful
• Excellent listener and communicator
• Reliable, accountable, and detail-oriented

Remuneration:

• Salary: ₦150,000 – ₦200,000 Monthly (negotiable based on prior experience) Competitive salary
• HMO, Pension, 13th Month, Annual Leave Allowance
• Opportunity to serve and grow with a fast-expanding financial brand
• Training and development opportunities