Customer Service Representative

Job title : Customer Service Representative

Requirements

• Minimum of 1-3 years of experience in customer service, retail, e-commerce, hospitality, fashion, or a related field.
• Excellent written and verbal communication skills.
• Strong custor customer service and interpersonal skills.
• Good knowledge of Lagos locations and delivery processes is an advantage.
• Ability to remain calm, polite, and focused on solutions when dealing with difficult situations
• Strong attention to detail, espexcially when processing customer orders and information.
• Good computer and digital literacy.
• Must be reliable, organized, patient, and proactive. Ability to work in a fast-paced environment.

Key Skills:

• Communication: email, whats App and social media direct messages
• Customer relationship management: Conflict resolution and problem solving
• Sales and upselling
• Order management Attention to detail
• Time management
• Extensive product knowledge.