Domestic Switching Specialist

Job title : Domestic Switching Specialist

Job Objective (s)

• Terminal Operations and Switching is responsible for monitoring, supporting, and maintaining payment terminal operations and transaction switching services.
• The role ensures high system availability, timely incident resolution, accurate transaction processing, and compliance with operational procedures and service level agreements (SLAs).
• The analyst works closely with internal teams, banks, merchants, vendors, and other stakeholders to ensure seamless payment processing.

Duties & Responsibilities
Technical Integration & Onboarding:

• Lead technical integration and onboarding of clients and financial institutions onto UP Exchange platforms.
• Provide technical guidance and ensure successful transition to production.

API & Transaction Support:

• Configure, test, and troubleshoot APIs and payment integrations.
• Monitor and investigate failed, pending, reversed, and unsuccessful transactions.

Database & Application Support:

• Use SQL/PostgreSQL to analyse transaction data and resolve discrepancies.
• Troubleshoot applications and infrastructure using logs, Linux tools, Docker, Nginx, and related technologies.

Incident & Problem Management:

• Take ownership of complex technical incidents and coordinate resolution within agreed SLAs.
• Conduct root-cause analysis and recommend permanent solutions for recurring issues.

Testing & Deployment:

• Conduct UAT, integration, regression, and technical testing for new services and APIs.
• Support production deployments, configuration changes, and post-deployment verification.

Stakeholder Management:

• Act as a technical point of contact for clients, financial institutions, vendors, and internal teams.
• Coordinate with Development, Infrastructure, Product, and Operations teams to resolve issues.

Service Improvement:

• Identify opportunities to improve system reliability, performance, and operational efficiency.
• Develop and maintain technical documentation, SOPs, and troubleshooting guides.

Team Support & Mentoring:

• Provide technical guidance and support to junior analysts.
• Review escalated issues and promote adherence to technical and operational standards.

Job   Requirements
Education:

• BSc Degree in Computer Science, Information Technology, Computer Engineering, Engineering, or a related field.

Experience:

• Minimum of 5 years' experience in technical support, payment technology, digital banking, application support, or a related technology environment.
• Hands-on experience supporting APIs, payment integrations, databases, and Linux-based applications.
• Experience troubleshooting production applications and resolving complex technical incidents.

Others:

• Strong knowledge of REST APIs, JSON, authentication mechanisms, and API testing tools such as Postman.
• Proficiency in SQL/PostgreSQL and experience analysing transaction data.
• Good understanding of Linux environments, system services, networking concepts, ports, and application logs.
• Working knowledge of Docker, Nginx, SSH/PuTTY, and application deployment processes.
• Strong understanding of payment transaction flows and digital payment environments.
• Strong analytical, troubleshooting, and root-cause analysis skills.
• Excellent communication and stakeholder management skills.
• Ability to work effectively under pressure and manage multiple technical incidents simultaneously.
• Strong documentation, reporting, and problem-solving skills.
• Ability to mentor junior team members and provide technical guidance.

Reporting Relationships:

• Functionally reports to: Head, UP Exchange.