System Specialist

JOB OBJECTIVE(S)

§ Ensure smooth running of Operations, purchases and maintenance of office infrastructure.

DUTIES & RESPONSIBILITIES

§ Maintenance of computers and networking devices.

§ Respond to inquiries and requests and provide technical assistance on PC systems, related hardware and software and standard applications.

§ Train staff members on standard software applications; demonstrate methods and techniques for advanced uses of software packages.

§ Install, troubleshoot, and support PC/server hardware and software; install and configure software upgrades; configure and perform tuning of operating systems to enhance PC performance; install and configure network interface and Internet connections; diagnose network cable and configuration problems.

§ Coordinate a variety of information Systems projects, such as a new system installation for a department; conduct needs assessments, and hardware and software research and evaluation.

§ Maintain I.T budget.

§ Advice the management on all information system related issues.

§ Act as Administrator to all web applications and softwares (Official website, Accountable, Microsoft Office Suite, Email Server, Zoho Recruit, Zoom)

§ Keep abreast of current trend in information and technology space.

§ Other official tasks assigned

KEY PERFORMANCE INDICATORS

§ Revenue Growth

§ Cost Reduction

§ Audit Defect Rate Compliance

§ Turn-around time, Issue Resolution & Quality Rate

§ Implementation of Efficient & Effective Policies, Procedures & Processes

§ Strategic Initiatives

§ System Integrity

§ Ensure Compliance to Data Protection Regulation

§ Electronic document upload, classification and maintenance

§ Ensure 90% Customer Satisfaction Levels.

Requirements

Education

§ Bachelor's degree in Computer Science, Computer Engineering, Information Management System or relevant course.

Experience

Minimum of 2 years’ experience as a System Specialist

KEY COMPETENCY REQUIREMENTS

Skill/Competencies

§ Collaborative and supportive style of working

§ Accuracy and attention to detail

§ Excellent time management and organization skills

§ Interpersonal skills

§ IT/Computer appreciation

§ Good Communications skills (written and oral) with strong business and customer focus

§ Reasoning and Analytical Skills

§ People Management

§ Problem Solving

Benefits

Competitive