System Specialist
TotalDataLimited
JOB OBJECTIVE(S)
§ Ensure smooth running of Operations, purchases and maintenance of office infrastructure.
DUTIES & RESPONSIBILITIES
§ Maintenance of computers and networking devices.
§ Respond to inquiries and requests and provide technical assistance on PC systems, related hardware and software and standard applications.
§ Train staff members on standard software applications; demonstrate methods and techniques for advanced uses of software packages.
§ Install, troubleshoot, and support PC/server hardware and software; install and configure software upgrades; configure and perform tuning of operating systems to enhance PC performance; install and configure network interface and Internet connections; diagnose network cable and configuration problems.
§ Coordinate a variety of information Systems projects, such as a new system installation for a department; conduct needs assessments, and hardware and software research and evaluation.
§ Maintain I.T budget.
§ Advice the management on all information system related issues.
§ Act as Administrator to all web applications and softwares (Official website, Accountable, Microsoft Office Suite, Email Server, Zoho Recruit, Zoom)
§ Keep abreast of current trend in information and technology space.
§ Other official tasks assigned
KEY PERFORMANCE INDICATORS
§ Revenue Growth
§ Cost Reduction
§ Audit Defect Rate Compliance
§ Turn-around time, Issue Resolution & Quality Rate
§ Implementation of Efficient & Effective Policies, Procedures & Processes
§ Strategic Initiatives
§ System Integrity
§ Ensure Compliance to Data Protection Regulation
§ Electronic document upload, classification and maintenance
§ Ensure 90% Customer Satisfaction Levels.
Requirements
Education
§ Bachelor's degree in Computer Science, Computer Engineering, Information Management System or relevant course.
Experience
Minimum of 2 years’ experience as a System Specialist
KEY COMPETENCY REQUIREMENTS
Knowledge
§ Knowledge of computer hardwares, softwares and networking
§ Knowledge of Microsoft office suite
Skill/Competencies
§ Collaborative and supportive style of working
§ Accuracy and attention to detail
§ Excellent time management and organization skills
§ Interpersonal skills
§ IT/Computer appreciation
§ Good Communications skills (written and oral) with strong business and customer focus
§ Reasoning and Analytical Skills
§ People Management
§ Problem Solving
Benefits
Competitive
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