Head of Operations

Job title : Head of Operations

Job Summary

• The Head of Operations will provide overall leadership for the Company's operational activities, including logistics, inventory management, operational compliance and boutique operational performance.
• The role will have direct oversight of the inventory function and will ensure efficient coordination between operations, warehouses, boutiques and other business units.

Key Responsibilities

• Develop and implement operational strategies aligned with business objectives.
• Oversee logistics, warehouse and inventory operations.
• Directly manage the inventory function.
• Monitor operational performance across boutiques.
• Establish and monitor operational policies and procedures.
• Ensure effective stock movement and distribution.
• Monitor operational compliance and control standards.
• Identify operational inefficiencies and implement improvements.
• Develop operational KPIs and performance dashboards.
• Manage operational budgets and costs.
• Coordinate with Finance, Sales, IT and other departments.
• Lead and develop the operations team.
• Report operational performance and key issues to senior management.

Requirements

• Bachelor's degree in Business Administration, Supply Chain, Operations Management or related field.
• 7–12 years' experience in operations, logistics, supply chain or retail.
• Significant managerial/leadership experience.
• Experience overseeing multi-location retail operations is highly desirable.