Chief Operating Officer

Responsibilities
Removal of Operational Blockages:

• Ensure all operational issues are identified, properly reported, and escalated in a timely manner.
• Establish simple and trusted channels through which staff may raise challenges without fear of reprisal.
• Take ownership of operational issues through to resolution; escalation alone shall not constitute discharge of responsibility.

Staff Engagement and Workplace Culture:

• Actively participate in staff communication groups and internal channels.
• Monitor staff morale, discipline, engagement, and overall workplace culture.
• dentify early signs of burnout, conflict, misconduct, or disengagement and proactively recommend corrective actions.

Staff Oversight and Payroll Control:

• Maintain familiarity with staff members, their roles, and responsibilities.
• Ensure staff effectively carry out their assigned duties.
• Motivate, mentor, and support senior staff members.
• Assume ultimate responsibility for the Company’s operational performance.
• Maintain visibility over attendance, productivity, performance levels, and active workforce status.
• Verify, validate, and approve payroll submissions based on accurate operational insight.

Remote Outlet Management:

• Develop and maintain the capability to manage all outlets remotely using reports, performance data, visuals, and regular check-ins.
• Ensure consistent adherence to daily operational standards across all outlets, including during periods of physical absence.
• Support the development and execution of the Company’s strategic objectives in collaboration with the Board and Managing Director.

Requisitions and SOP Compliance:

• Review and approve requisitions carefully to prevent waste, inefficiency, or abuse.
• Ensure strict adherence to all approved Standard Operating Procedures (SOPs).
• Any new or revised SOPs shall be reviewed and formally approved by the Managing Director prior to implementation.
• Perform such other duties as may reasonably be assigned by the Group Managing Director from time to time.

Requirements

• Interested candidates should possess relevant qualifications and be between 38 - 45 years of age.

Application Closing Date
29th July, 2026.

Method of Application
Interested and qualified candidates should send their CV to: View email address on hotnigerianjobs.com using the Job Title as subject of email.

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