Front Desk / HMO Officer

Job title : Front Desk / HMO Officer

Location:  Amuwo Odofin, Lagos

Responsibilities

• Receiving, processing and verifying the accuracy of customer’s information and registration, as well as utilizing the organization’s internal CRM.
• Opening of customer accounts by recording account information.
• Maintenance and updating of customer records.
• Resolution of product or service problem by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to the problem; expediting correction or adjustment; following up to ensure resolution.
• Initiating the required action for response to customer service request for order changes, including the maintenance of order/customer information registration and communication of the changes to the appropriate personnel/departments.
• You are expected to ensure and provide quality service to both internal and external customers.
• Receive inquiries from clients and give needed feedback/or contact the necessary authority to help resolve a variety of order-related issues.
• Will be expected to access the company’s internal system to obtain and extract information and provide customer service management with the data for inclusion in various scheduled and special reports.
• Participating and providing expertise as a member of the customer service’s departmental team.
• Attracting of potential customer by answering product and service questions; suggesting information about other product and service.
• Maintenance of financial account by processing customer adjustments.
• Recommending potential products or services to management by collecting customer information and analysing customer needs. Preparation of product or service report by collecting and analysing customer information.