HR Business Partner (HRBP) - SCALE

Job Summary

• We are seeking an HR Business Partner (HRBP) to drive recruitment and performance management as core priorities, while providing broader HR support across employee relations and people operations.
• The HRBP will be primarily responsible for leading end-to-end recruitment across the business, including high-volume, multi-location hiring, and for driving SCALE's performance management processes.
• The role also supports employee relations, HR administration, and culture-building, contributing to SCALE's overall growth.

Key Responsibilities

Talent Acquisition and Workforce Planning:

• Translate expansion plans and operating targets into hiring forecasts, role profiles, staffing plans, and recruitment priorities for field and central teams.
• Own end-to-end recruitment for roles, including ABMs, TSRs, TSSs, CRLs, as well as selected commercial, risk, finance, operations and technology roles.
• Build local and digital sourcing channels, referral networks and candidate pipelines; use structured assessments to test role capability, judgment and fit.
• Partner with hiring managers on selection decisions, offers, onboarding and early retention; track time to fill, offer acceptance, hiring quality, attrition and source effectiveness.
• Coordinate hiring waves and deployment so new territories have adequate coverage, clear reporting lines, and managers equipped to support new hires.

Performance Management and Productivity:

• Partner with leaders to define measurable objectives and role scorecards linked to park coverage/ activation, collections, portfolio quality, customer service, and other applicable business outcomes.
• Run regular check-ins and formal review cycles; support consistent calibration, evidence-based feedback, recognition and fair performance decisions.
• Use people and operating data to identify productivity gaps by role, team, park and territory, and work with managers on practical improvement actions.
• Coach managers on timely feedback, performance improvement plans and follow-through, with accurate documentation and appropriate escalation.
• Monitor new-hire ramp-up, retention and output; recommend changes to hiring profiles, onboarding or team structure when results fall short.

Business Partnership and People Operations:

• Serve as the people partner to business and field leaders, advising on workforce capacity, manager capability, engagement and organizational changes.
• Coordinate role-specific onboarding and development with operational leaders, including training on products, processes, conduct and performance expectations.
• Handle employee relations matters promptly and fairly, including grievances and disciplinary processes, in line with company policy and applicable law.
• Maintain reliable employee records, reporting and HR systems; provide regular hiring, headcount, attrition and performance insights to the Head of People Operations.
• Support a culture of accountability, collaboration, continuous development and responsible treatment of employees across distributed teams.
• Contribute to employee engagement and culture-building activities.

Key Competencies & Skills

• Proven track record leading recruitment, including high-volume and multi-location hiring.
• Strong working knowledge of performance management frameworks, KPI/scorecard design, and review-cycle administration.
• Excellent stakeholder management skills, with the ability to work across cross-functional and geographically distributed teams.
• Strong communication, organizational, and data/reporting skills.
• Highly organized, adaptable, and comfortable working in a fast-paced, high-growth, target-driven environment.
• Integrity, discretion, and professionalism in handling sensitive information.

Qualifications & Experience

• Bachelor’s Degree in human resources, Business Administration, or a related field.
• 3–5 years of HR/People Operations experience, with a strong emphasis on recruitment and performance management.
• Experience with high-volume outsourcing
• Experience supporting field, frontline, or multi-location workforces is an advantage.
• Familiarity with HRIS/ATS and performance management tools.

Person Specification:

• Reports directly to the Head of People Operations, supporting both strategy execution and day-to-day HR operations.
• Proactive, structured, and results-driven, with comfort operating amid ambiguity as the business scales.
• Collaborative team player with the ability to work independently when required.
• Passionate about people, performance, and organizational success.
• Embody SCALE's values of collaboration, accountability, relentless customer service, ethics and integrity, and sustainable impact.

Application Closing Date
9th October, 2026.

How to Apply
Interested and qualified candidates should send their resume to: using the Job Title as the subject of the email.

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