Customer Service Representative
Full-time
YellowDoor Hotels
Work Arrangement: On-site in Wuse 2; rotating shifts, including evenings and weekends.
Compensation: ₦100,000
Job Overview
At The Living Room, YellowDoor Hotels’ fine-dining restaurant in Wuse 2, you’ll help guests feel looked after from their first enquiry through their next visit. You’ll be the main contact by phone and online, working with the restaurant team to deliver attentive, accurate service.
Responsibilities
- Respond to guest enquiries across phone, WhatsApp, social media, and email.
- Manage reservations, preferences, special requests, and guest records accurately.
- Resolve routine complaints and escalate refunds or serious concerns promptly.
- Follow up before and after visits to support repeat bookings.
- Share guest requests and feedback with the restaurant team.
- Assist guests on-site when needed.
Requirements
- 2-4 years of experience
- Guest communication
- Reservation accuracy
- Complaint resolution and escalation
- Guest follow-through
- Measurable guest-service impact
- Phone, WhatsApp, and social-channel guest support
- Reservation and guest-record management
- Booking and special-request accuracy
- Complaint resolution and escalation procedures
- Guest follow-up and cross-team handovers
- Tracking guest response and satisfaction outcomes
Preferred Qualifications
- Fine-dining or luxury hospitality experience
What the Role Offers
- A fast-moving, professional but warm team with high service standards. You’ll report to the Floor Supervisor, support colleagues with clear guest information, and be accountable for follow-through.
Vacancy posted 11 hours ago
Similar jobs that could be interesting for youBased on the Customer Service Representative in Lagos, Lagos State vacancy
- ...Job Summary We are looking for a friendly, professional, and customer-focused Customer Service Representative to join our team. The successful candidate will serve as a key point of contact for customers, providing timely assistance, resolving enquiries and complaints...
- Job Description Essential duties and key responsibilities include the following and other duties as may be assigned: Selling box office tickets, responding to queries reservations and sales. Monitoring and maintaining cash flow, ensuring that there are no shortages...
- ...We're looking for a Customer Service Representative with logistics experience to serve as the primary point of contact between assigned clients and warehouse operations at a New Jersey-based 3PL provider. You will own one to two client accounts, manage order flow from...
- ...Job Description We are seeking a customer-focused and professional Customer Service Representative to serve as a key point of contact between the company and its customers. The successful candidate will respond to enquiries, resolve customer issues, provide accurate...
- Job Summary:We are urgently seeking a smart, professional, and customer-focused Customer Service Representative to join our team at our Balogun (Lagos Island) branch. The ideal candidate will be responsible for handling customer inquiries and complaints, processing orders...
- ...Job Description We are seeking a highly strategic, professional, and results-oriented Head, Legal Services & Customer Experience Management on behalf of a leading real estate firm in Lagos. This executive-level role demands a dual-expert approach: ensuring world-...
- *Swift Consulting** is a professional services firm specializing in Education Consulting, Human Resource Management, and Management Consulting... ...with leading organizations across industries. *Role:* Customer Service Officer *Location:* Ogudu, Lagos *Job Summary:...
SwiftConsulting
Lagos, Lagos State24 days ago - ...and mixed-methods research to uncover customer behaviours, motivations, needs, and pain... ...points across Moniepoint's products and services . The role is embedded directly... ...research studies, ensuring diverse and representative samples . Facilitate and moderate engaging...
- ...its products within designated locations. The role involves customer prospecting, field visits, lead generation, follow-up, and closing... ...At least 2 years of experience in sales, marketing, customer service, or a related role. Good communication and interpersonal...
- ...Responsibilities Attend to customers and handle enquiries professionally. Resolve customer complaints and concerns. Ensure customers... .... Good communication and interpersonal skills. Customer service experience is an advantage. Friendly, patient and customer-...
- ...Responsible for market research and demand analysis of the products. Responsible for maintaining daily relationships with new and old customers. Complete other tasks assigned by the leader. Job Requirements ~1 - 3 years of sales experience in FCMG. ~ Strong market...
- ...systematic collection, analysis and use of customer insight to improve experiences across... ...decisions, ensuring the customer perspective is represented early. Present recommendations to... ...to design customer-centred policies, service blueprints, SOPs, communications and...
- ...A reputable company is seeking energetic and customer-focused Van Sales Representatives to drive direct sales and product distribution across assigned... ...proper distribution, and maintaining excellent customer service standards. The role combines sales, delivery,...
- ...Job Summary ~ A Sales Representative is responsible for generating revenue by identifying prospects, presenting products or services, negotiating terms, and closing deals, while building lasting customer relationships that drive repeat business and referrals. Key...
- ...devices. Today, FairMoney has significantly expanded its range of services, encompassing a comprehensive suite of financial products, such... .... Partner with Product and Engineering to resolve customer pain points and implement improvements. Lead weekly CX governance...
150000 NGN per month
...Saturday Responsibilities: Attend to walk-in and online customers professionally Receive, process, and track customer orders... ...interpersonal skills ✔ Computer literacy is required ✔ Customer service or sales experience is an advantage ✔ Ability to work in a fast...Sabipromote
Lagos, Lagos Statemore than 2 months ago- Requirements ~ Candidates should possess relevant qualifications with experience. Application Closing Date Not Specified. How to Apply Interested and qualified candidates should send their Resume to: using the job title as the subject of the mail. ...
- ...availability and reviews stock levels Relationship Building and Account Management Build and maintain strong relationships with key customers Identify customer challenges and ensure satisfaction by providing tailored solutions. Manage customer accounts effectively...
Best Service Raya
Lagos, Lagos State11 hours ago - ...are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical... ...and give accurate information. A customer-oriented approach is essential. The... ...Problem-solving skills Customer service orientation. Salary N100,000 - N150...
- ...Job Summary ~ We are seeking a proactive and customer-focused commercial /customer relations supervisorto manage customer relationships... ...prospective customers, ensuring timely follow-up and excellent service delivery. Drive sales by identifying new business...
- ...lines across all the open markets, labs, pharmacies, patent medicine vendors and institutions in the territory. Source for new customers and manage the relationships of existing clients ensuring that the customers increase on regular basis. Drive intelligence gathering...
- ...motivated and results-driven Digital Sales Representative to drive sales through digital channels... ...for identifying and engaging potential customers online, responding to inquiries,... ...experience in sales, digital sales, customer service, or business development. Strong...
- ...are currently recruiting a Mobile Sales Representative for our client, a leading company in... ...within assigned territories, managing customer relationships, distributing products, generating... ...and provide excellent customer service. Collect customer payments where applicable...
- ...Summary ~ We are seeking a customer-focused and articulate Call Centre Representative to handle customer enquiries, complaints, requests, and follow-ups while... ...issues are resolved. Meet assigned customer service and call-handling targets. Provide feedback on...
- ...We are seeking a motivated and results-driven Medical Sales Representative to promote and sell healthcare and pharmaceutical products.... ...build strong relationships with healthcare professionals and customers. Responsibilities Promote and market healthcare and pharmaceutical...
- ...Stock re-order levels are maintained at the store Ensure store premises and displayed products are clean and dust free Process customer orders Package, label and dispatch customer orders for a damage free delivery Provide update to customers on orders...
- ...Summary of Responsibilities To serve as a front-line service liaison between the company and its customers. This role involves delivering exceptional customer service through various channels, such as phone, email, and live chat. Key responsibilities include addressing...
- ...About this role The Customer Support Officer provides high-quality, timely, and professional support to walk-in customers nationwide... ...focuses on resolving customer enquiries, technical issues, and service-related concerns while delivering a consistent customer experience...
- ...everyday errands. Their platform connects customers with the people, technology and... ...scale. They are building across multiple service categories, beginning with Delivery & Logistics... ..., Finance and other functions. Represent the Delivery & Logistics vertical in executive...
- ...player in the fin-tech space. They provide payment solutions to customers and businesses across Africa. They are seeking a Customer... ...Analyst who will be responsible for delivering excellent customer service across multiple communication channels, resolving customer...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Representative. Be the first to apply!
