Coordinator, Internal Communications

Job title : Coordinator, Internal Communications

MAIN FUNCTIONS

Internal Communication Delivery

• Support the implementation of approved internal communication plans across the organization.
• Gather, validate, and synthesize information from departments, assets, and functions for internal
• dissemination. Ensure that all communication outputs align with corporate communication
• standards, branding guidelines, and local regulatory requirements. Support effective cascading of
• key messages and corporate priorities across all staff groups and locations.

Content Creation and Editorial Support

• Write, edit, and publish high-quality content for internal digital and print platforms including intranet, Viva Engage, OneCom Nigeria, Focus Nigeria, TUPNEWS, Bridgers Magazine, and internal newsletters.
• Produce a minimum of one hundred (100) internal stories annually.
• Conduct interviews with managers, functional leads, and employees to support editorial content.
• Participate in editorial meetings and manage assigned content from initial briefing through drafting, review, approval, and publication.
• Contribute content to special publications such as Focus Nigeria, Partnership Magazine, and CSR or corporate reports.

Event Coverage and Reporting

• Provide internal communication coverage of events including management visits, asset activities, safety campaigns, and community engagements. Produce post-event reports, feature articles, photo stories, and summaries for use across internal communication channels.
• Support coverage of selected external events where required.
• Leadership Communication Support
• Assist in the preparation and drafting of speeches, talking points, presentations, and internal messages for leadership as directed. Maintain accurate records, archives, and repositories of approved and validated communication materials.
• Digital and Multimedia Communication
• Support regular updates and content management on intranet and Viva Engage platforms. Develop basic visual and multimedia communication materials including infographics, photo stories, and campaign assets to support internal communication initiatives.

Stakeholder Coordination

• Crisis and Sensitive Communication Support Support internal communication during incidents and emergency situations.
• Apply approved crisis communication protocols with speed, accuracy, discretion, and sensitivity. Ensure strict adherence to instructions and approval processes in high-risk or regulated situations.
• Monitoring, Reporting, and Continuous Improvement Track readership, engagement, and feedback metrics across digital communication platforms.
• Provide qualitative and quantitative inputs for internal communication performance reporting.