Business Continuity Coordinator

The Business Continuity Coordinator shall support the implementation, maintenance, and continuous improvement of the Group’s Business Continuity Management System (BCMS) across all subsidiaries and business units.

The role is responsible for coordinating continuity planning activities, maintaining documentation, supporting testing and simulation exercises, monitoring compliance with BCMS standards, and ensuring operational readiness during disruptions.

The Business Continuity Coordinator shall act as a central liaison between subsidiaries, departments, technology teams, and management to ensure continuity plans remain current, effective, and aligned with regulatory and operational requirements.

Key Responsibilities

1. Business Continuity (BC) Program Coordination

§ Support the implementation and administration of the Group-wide Business Continuity Management System (BCMS) Framework.

§ Coordinate BCM activities across subsidiaries, locations, departments, and support units.

§ Assist in ensuring all subsidiaries maintain updated and approved Business Continuity Plans (BCPs).

§ Monitor adherence to BCM policies, procedures, and standards.

§ Maintain centralized BCM documentation and records repository.

2. Business Continuity (BC) Planning Support

§ Assist subsidiaries, locations and departments in developing and updating:

o Business Continuity Plans (BCPs)

o Departmental recovery procedures

o Incident response procedures

o Emergency contact lists

o Crisis communication plans

§ Ensure continuity plans adequately address critical business processes and operational dependencies.

§ Track periodic review and approval of continuity documents.

3. Business Impact Analysis (BIA) Support

§ Coordinate Business Impact Analysis exercises across the Group.

§ Gather and validate information relating to:

o Critical business functions

o Recovery priorities

o Recovery Time Objectives (RTO)

o Recovery Point Objectives (RPO)

o Operational dependencies

§ Compile and analyze BIA data for management reporting.

§ Maintain updated inventory of critical processes and systems.

4. Testing and Simulation Exercises

§ Coordinate periodic business continuity and disaster recovery testing activities.

§ Schedule and organize:

o Tabletop exercises

o Evacuation drills

o Crisis simulations

o System recovery tests

o Call tree testing

§ Document test observations, gaps, and lessons learned.

§ Track remediation of issues identified during testing exercises.

5. Incident and Crisis Support

§ Support coordination during business disruptions, incidents, and crisis events.

§ Maintain incident logs and documentation.

§ Escalate continuity-related incidents to departmental or subsidiary heads.

§ Assist crisis management teams during emergency situations.

§ Support post-incident reviews and corrective action tracking.

6. BCM Documentation and Reporting

§ Maintain updated BCM records, plans, templates, contact lists, and recovery procedures.

§ Prepare periodic BCM reports and dashboards for management.

§ Track key BCM metrics and action plans.

§ Maintain evidence and documentation for audit and regulatory reviews.

§ Ensure proper version control and secure storage of continuity documents.

7. Regulatory Compliance and Audit Support

§ Assist in ensuring compliance with applicable regulatory requirements and standards.

§ Support internal and external audit engagements relating to BCMS.

§ Coordinate closure of audit findings and remediation actions.

§ Monitor BCMS compliance status across subsidiaries, locations and departments.

8. Training and Awareness

§ Coordinate BC awareness and training programs for employees.

§ Organize continuity sensitization sessions, workshops, and simulation exercises.

§ Assist in developing BCMS training materials and awareness communications.

§ Promote operational resilience culture within the Group.

9. Vendor and Third-Party Continuity Monitoring

§ Assist in assessing business continuity preparedness of critical vendors and service providers.

§ Maintain records of vendor continuity plans and recovery arrangements.

§ Track vendor compliance with continuity-related contractual requirements.

§ Escalate identified third-party continuity risks.

10. Administrative and Coordination Functions

§ Schedule BCM meetings, workshops, and committee sessions.

§ Prepare meeting agendas, minutes, and follow-up action trackers.

§ Coordinate BCM communication across departments and subsidiaries.

§ Support special resilience and operational risk projects assigned by management.

Requirements

Educational Qualifications

§ Bachelor’s degree in: Business Administration, Risk Management, Information Systems, Finance, Management, Computer Science, Or related discipline

Professional Certifications

§ Preferred certifications include:

o ISO 22301 Foundation or Lead Implementer

o Certified Business Continuity Professional (CBCP)

o Business Continuity Institute certification

o Disaster Recovery Institute International certification

§ Any of the following risk management or audit certifications are an advantage: CRISC, FRM, CRM, CISA

Required Experience

§3–6 years relevant experience in:

o Business continuity

o Risk management

o Internal control

o Operational risk

o Disaster recovery

o Compliance

o Internal audit

§ Experience within financial services, fintech, telecommunications, manufacturing, or diversified business groups is desirable.

§ Experience coordinating cross-functional projects is an advantage.