Hotel Front Desk Personnel

Job Title: Receptionist Location: Ojodu Berger Department: Front Office Reports To: Front Office Supervisor / Hotel Manager Job Summary The Front Desk Officer is responsible for providing excellent customer service to guests by managing check-ins and check-outs, handling reservations, responding to inquiries, and ensuring a smooth and welcoming guest experience. The role serves as the first point of contact for guests and represents the hotel's professional image. Key Responsibilities Welcome guests warmly and provide exceptional customer service. Perform guest check-in and check-out procedures efficiently. Manage room reservations, cancellations, and modifications. Answer phone calls, emails, and guest inquiries promptly and professionally. Provide information about hotel services, facilities, and local attractions. Handle guest requests, complaints, and concerns, escalating issues when necessary. Maintain accurate guest records and update reservation systems. Process payments, issue receipts, and reconcile daily transactions. Coordinate with housekeeping, maintenance, and other departments to meet guest needs. Ensure the reception area is clean, organized, and presentable at all times. Monitor room availability and occupancy status. Follow hotel policies, procedures, and security standards. Requirements and Qualifications Minimum of OND, HND, or Bachelor's degree in Hospitality Management, Business Administration, or a related field. Previous experience in a front desk, receptionist, or customer service role is an advantage. Strong communication and interpersonal skills. Proficiency in Microsoft Office and hotel management software. Good organizational and multitasking abilities. Professional appearance and positive attitude. Ability to work flexible shifts, including weekends and public holidays. Strong problem-solving and conflict-resolution skills. Key Skills Customer Service Communication Skills Computer Literacy Time Management Attention to Detail Problem Solving Teamwork Cash Handling and Record Keeping Working Conditions Shift-based schedule, including evenings, weekends, and holidays. Standing for extended periods may be required. Fast-paced hospitality environment with frequent guest interaction.