Product Lead, Trust and Compliance (Hybrid)

Job Description

• As the Product Lead, Trust and Compliance at Chowdeck, you will own the product systems behind KYC, fraud detection, investigation and containment across customers, vendors, riders, agents, wallets, payments and payouts.
• Today, fraud and compliance problems can stretch across several teams and systems. Your job is to bring them together under one clear product strategy: one that improves visibility, makes it safe to act quickly, and closes recurring loopholes without putting unreasonable friction on the legitimate people who use Chowdeck every day.
• You will report to the Product Executive and coordinate dependencies with other functional teams and external partners. You don’t need to be a lawyer, but you must be able to work precisely with legal, regulatory and financial-risk requirements.

Responsibilities
What you will own:

• KYC product journeys and verification coverage across customers, vendors, riders and agents.
• Fraud visibility, including case records, monitoring signals, alerts and investigation access.
• Containment capabilities such as account freezes, payout holds, blocked payment details and reward reversals.
• The product process for fraud severity, response expectations, evidence preservation and case close-out.
• The recurring-loophole register, and coordinating product fixes across teams.
• Trust and compliance readiness for new products and markets.

In this role you’ll be required to:

• Set the product strategy and roadmap for KYC, fraud visibility and containment.
• Work with the relevant stakeholders to turn policy and regulatory requirements into product experiences people can actually use.
• Partner with engineering and data teams to turn known fraud patterns into monitors, alerts and validated automated controls.
• Work with internal teams and external partners to improve containment, freezes, recalls and recovery.
• Define measures for internal detection, time to detect, time to contain, loss exposure, recovery and impact on legitimate users.
• Make sure investigators have the evidence and access they need, while keeping sensitive information protected.
• Coordinate root-cause fixes across product areas and escalate open risks with clear recommendations.

What success looks like:

• KYC requirements and outstanding verification gaps are visible and actively managed.
• More fraud cases are caught internally before victims or partners report them.
• High-risk activity can be contained quickly through controlled, auditable actions.
• Investigations preserve evidence and follow consistent severity, escalation and close-out rules.
• Alert quality improves without overwhelming investigators or repeatedly blocking legitimate users.
• Recurring product loopholes have owners, target dates and verified fixes.

Requirements
You’re perfect for the role if you have:

• At least 6 years of product management experience, including work in fintech, payments, identity, fraud, risk or compliance.
• A track record of turning risk or policy requirements into product capabilities and operating processes.
• Strong judgement when balancing prevention, customer friction, operational workload and financial exposure.
• Comfort working with sensitive data, investigations and cross-functional stakeholders.
• The ability to work closely with engineering and data partners on monitoring and automation.
• Clear written communication and disciplined documentation habits.

Bonus points if you have:

• Experience with KYC providers, device intelligence, payments monitoring or transaction risk.
• Experience working with payment partners, banks, regulators or law enforcement processes.
• Experience launching trust or compliance products across multiple countries.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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