Digital Collections Manager
Full-time
Renmoney
- Strategy & Execution:
- Develop and implement efficient loan collection strategies tailored to a digital lending environment.
- Segment loan portfolios and prioritize collection actions based on risk exposure and customer behavior.
- Design and monitor automated workflows and digital touchpoints (e.g., SMS, email, app notifications) for collections.
- Team Management:
- Supervise and coach collections officers and agents to meet collections targets.
- Monitor team performance and provide regular feedback and training.
- Process Optimization:
- Leverage technology, including CRM tools, AI, and analytics platforms to track loan delinquencies and optimize collection efficiency.
- Collaborate with product, tech, and data teams to continuously refine collections processes.
- Customer Engagement:
- Handle escalated customer issues with professionalism and tact.
- Develop user-friendly repayment plans and negotiate settlements where appropriate.
- Reporting & Compliance:
- Maintain accurate records of interactions, payments, and commitments.
- Ensure compliance with regulatory requirements and internal policies.
- Provide regular reports and insights to management on portfolio performance, trends, and risks.
Requirements
- Bachelor’s degree in Finance, Business Administration, Economics, or related field.
- Minimum 5 years of experience in collections or credit recovery, with at least 2 in a digital lending or fintech environment.
- Strong leadership and team management skills.
- Proficient in the use of digital collection tools, CRMs, and Excel/data analytics platforms.
- Excellent communication, negotiation, and customer service skills.
- Familiarity with local financial regulations and microfinance operations.
Preferred Qualifications:
- Experience with loan management systems (LMS) and digital banking platforms.
- Certification in credit management or debt recovery.
- Excellent skills in Microsoft office
Benefits
You’ll receive competitive compensation and work with amazing people. You’ll work in a beautiful environment with a flat structure and solve complex, real-world challenges.
Vacancy posted 28 days ago
Similar jobs that could be interesting for youBased on the Digital Collections Manager in Ikoyi, Lagos vacancy
- ...connections with our clients. Position Overview As a Collections Agent at Renmoney, you will play a crucial role in contacting... ..., and ensure a positive customer experience while effectively managing collections. Your ability to communicate clearly and empathetically...
- ...Job Summary The SEO/Digital Marketing & Social Media Executive will drive online visibility, website traffic, lead generation, and... ...on SEO, digital campaigns, website performance, social media management, content, and digital engagement to support the growth of the...
350000 NGN per month
...Limited is seeking a dynamic, strategic, and results-driven General Manager to direct day-to-day corporate operations, oversee studio... ...execution across magazine publication, podcast production, and digital broadcasting. · Establish, standardize, and enforce Standard...350000 NGN per month
...School of Performance is seeking a dynamic, strategic, and results-driven General Manager to direct overall institutional operations, oversee digital learning platform deployment and content development, lead corporate in-plant training expansion, and spearhead revenue...- ...Description We are seeking to employ a Facilities Operations Manager who will be responsible for overseeing the daily operations of a specified site, ensuring a safe, efficient, and positive environment for staff, customers, and visitors. The role involves managing...
- Dangote Cement Plc. Sustainability Manager Job Summary The role supports the Head of Sustainability in developing standards that embed sustainability and the integration of ESG for: * Clear articulation of Environmental, Social and Governance (ESG) KPIs and targets. *...
- ...Position Overview We are seeking a results-driven Business Development Manager (BDM) with at least 5 years of proven experience to drive business growth, expand our client base, and increase market share. The ideal candidate will have a strong understanding of the...
350000 NGN per month
...African Assets Acquisition is seeking a high-caliber, strategic, and growth-oriented General Manager to direct corporate operations, lead key asset acquisition initiatives, and drive long-term business performance across regional markets. The ideal candidate will bridge...- ...Job Summary As the company continues to grow, they are looking for a Business Development Manager who will be responsible for bringing in new clients, growing Assets Under Management (AUM) and building strong, long-term relationships with The Business Development...
- ...Description You will be responsible for driving business growth, strengthening client relationships, managing the firm’s opportunity pipeline, and supporting partners with market intelligence, pitch preparation, and client development. You will help position Brooks...
- ...Zambia, Ghana, Kenya, Rwanda, Uganda, Liberia, Cameroon and Ivory Coast. Job Description Job Description : Service Management Practitioner Job Title: Service Management Practitioner Reports To: Practice Lead – Service Management Role Summary...
350000 NGN per month
...ACR Global is seeking a strategic, results-driven, and highly adaptive General Manager to lead daily operations, drive business growth, and oversee high-level organizational performance. The ideal candidate will bridge executive vision with operational execution, ensuring...- ...products that empower emerging and middle-class customers, including informal entrepreneurs. Role Purpose As the Senior Product Manager for Offline Lending, you will own the vision, strategy, and end-to-end delivery of personal and self-employed loan products in...
- ...and professional events. • Drive customer retention and long-term account growth through consistent engagement and relationship management. Requirements & Qualifications • Bachelor’s degree in Business Administration, Marketing, Healthcare Management, or any...
Smile360 Dental Specialist
Ikoyi, Lagos26 days ago - ...acquisition for a leading POS and business management solutions provider. You will target,... ..., prospect, and pitch POS terminals and digital payment solutions to business owners... ...cycle—from product demonstrations to KYC collection, account activation, and account setup....
- ...their treasury, payments, cash & liquidity management, FX, and trade flows. This role will... ...onboarding of enterprise clients that collectively route $5B+ annual payment and FX flows... ...Expansion (via our Supply Chain Finance [Digital Invoice Discounting Solution])...
5000000 NGN per month
...strategic leadership and oversee the company's entire financial management framework to ensure compliance, sustainability, and... ...and Service & Maintenance. Drive efficiency in receivables collection and cash flow management. Oversee the reconciliation of all...- ...group. * Utilise carbon accounting and ESG software and tools to streamline data collection, analysis, and reporting, ensuring data integrity and timely submission of ESG reports. * Manage the implementation of sustainability campaigns and ESG initiatives with measurable...
- ...Team Lead for Field Recovery, you will spearhead our efforts in managing the recovery of outstanding debts. Your leadership will be... ...that balance our commitment to customer care with the need for collections. Monitor performance metrics and provide regular feedback...
- ...manufacturing business. The role involves coordinating schedules, managing documentation, supporting procurement and sales teams with... ...delivery notes, and supplier contracts. Maintain organized digital and physical filing systems for procurement, sales, and logistics...
- ...Summary: Renmoney is hiring a Field Recovery Officer to manage and recover overdue accounts through field operations and customer... ..., or a related field. Minimum of 2 years’ experience in collections or field recoveries. Knowledge of debt recovery...
- ...Designer at Renmoney, you’ll spearhead the design strategy and execution for our digital financial products, including mobile apps, web platforms, and internal tools. Collaborating with Product Managers, Engineers, and key stakeholders, you’ll deliver intuitive, impactful...
- ...Requirements Candidates should possess a First Degree in Estate Management or related fields Minimum of 3 years’ experience in real... ...network of buyers, renters, or property owners CRM or digital sales tool experience Real estate certifications or ongoing...
- ...Role Purpose To lead the captive power generation and energy management function at the plant, ensuring 100% reliable, cost-effective,... ...Support WHR optimization and carbon reduction initiatives * Drive digital transformation (automation, predictive analytics, IoT...
- ...fast-growing multinational healthcare company building a strong digital presence across Nigeria and beyond. We are not just looking for... ...for social media, campaigns, and brand communications • Manage our social media pages (Instagram, Facebook, TikTok, etc.) • Plan...
KEDI HEALTHCARE
Ikoyi, Lagosa month ago - ...to be Africa's premier financial service provider. We are on a mission to revolutionize the financial sector by offering innovative digital solutions and unparalleled customer service. Our products, Squareme and Fundr, are making strides in providing seamless and secure...
100000 - 125000 NGN per month
.... ~Stay informed about market trends, competitor activities, and customer needs. ~Prepare and submit accurate sales reports to management. Requirements ~Qualification: OND / HND / BSc in any discipline. ~Age: Not more than 35 years old. ~Experience: Minimum...- ...Responsibilities Reconciling the company’s bank statements and bookkeeping ledgers Completing analysis of the employee expenditures Managing income and expenditure accounts Generating the company’s financial reports using income and expenditure data Filing and...
- ...maintain accurate financial documentation. Key Responsibilities Record and maintain accurate daily financial transactions. Manage accounts payable and accounts receivable. Prepare and maintain invoices, receipts, and payment records. Reconcile bank...
- ...cards, uniforms, and other company property where applicable. Maintain records of employee probation periods and notify the HR Manager when employees are due for confirmation or performance review. Provide general administrative support to the HR team as required...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Digital Collections Manager. Be the first to apply!
