Customer Service Rep (NYSC)

Job title : Customer Service Rep (NYSC)

We are seeking a smart, professional, and customer-focused NYSC Corps Member to join our team as a Customer Service Representative. This role is ideal for a corps member seeking a Primary Place of Assignment (PPA) in a fast-paced healthcare and wellness environment.

The successful candidate will serve as the first point of contact for clients, assisting with inquiries, appointment scheduling, client follow-up, and ensuring a positive customer experience throughout the client journey.

Responsibilities

• Welcome and attend to clients professionally.
• Respond to client inquiries via phone calls, WhatsApp, email, and social media platforms.
• Schedule, confirm, and manage client appointments.
• Follow up with prospective and existing clients regarding consultations and treatments.
• Maintain accurate client records and appointment logs.
• Assist with client check-in and check-out processes.
• Provide information about clinic services, promotions, and treatment packages.
• Handle customer concerns professionally and escalate issues when necessary.
• Support administrative and front desk operations as required.
• Maintain excellent customer service standards at all times.
• Assist with basic office coordination and daily operational tasks.

Requirements & Skills

• Must be a serving NYSC Corps Member seeking a Primary Place of Assignment (PPA).
• Must possess OND, HND, or Bachelor's Degree from a recognized institution.
• Excellent verbal and written communication skills.
• Strong interpersonal and customer service skills.
• Good phone etiquette and professional appearance.
• Proficiency in Microsoft Office applications.
• Ability to multitask and work in a fast-paced environment.
• Strong organizational and time management skills.
• Attention to detail and problem-solving ability.
• Previous customer service experience is an added advantage but not compulsory.

What We Offer

• Supportive and professional work environment.
• Practical experience in customer service, administration, and healthcare operations.
• Opportunity for professional development and career growth.
• Monthly allowance and performance-based incentives.