Customer Service Advocate
Vethan Concept Group Limited
Job Summary
- We are seeking a smart, enthusiastic, and customer - focused Customer Service Advocate to join our team.
- This role is ideal for NYSC members seeking a Place of Primary Assignment (PPA), interns, and fresh graduates looking to gain practical experience in customer relationship management, complaint resolution, and customer engagement.
- The successful candidate will serve as the first point of contact for customers, ensuring excellent service delivery and customer satisfaction.
Key Responsibilities
- Respond promptly to customer inquiries via phone, email, social media, and in - person interactions.
- Handle customer complaints professionally and escalate issues when necessary.
- Provide accurate information about company products and services.
- Maintain customer records and update relevant databases.
- Follow up on customer requests and ensure timely resolution.
- Assist in conducting customer satisfaction surveys and feedback collection.
- Support the sales and operations teams in customer engagement activities.
- Prepare weekly and monthly customer service reports.
- Maintain a professional and positive attitude when interacting with customers.
- Contribute ideas for improving customer experience and service delivery.
Qualifications
- B.Sc. / HND in any discipline.
- Fresh graduates and NYSC members are encouraged to apply.
- Candidates seeking a Place of Primary Assignment (PPA) are welcome.
- Previous internship or customer service experience is an added advantage.
Required Skills and Competencies
- Excellent verbal and written communication skills.
- Strong interpersonal and relationship management skills.
- Good problem - solving and conflict - resolution abilities.
- Proficiency in Microsoft Office applications.
- Ability to work independently and as part of a team.
- Strong organizational and time - management skills.
- Customer - focused mindset with a positive attitude.
Salary
N80,000 - N100,000 / month.
Application Closing Date
30th June, 2026.
How to Apply
Interested and qualified candidates should their CV to: View email address on hotnigerianjobs.com and copy View email address on hotnigerianjobs.com using the Job Title as the subject of the mail.
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Vacancy posted 4 days ago
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