Customer Service / Sales Officer

Job title : Customer Service / Sales Officer

About the Role

• The Sales / Customer ServiceExecutive will be responsible for managing new enquiries, engaging prospective clients, understanding their immigration needs, and converting leads into successful sales.
• You will also follow up on existing leads, maintain strong communication, and provide clients with accurate information about our services.
• The ideal candidate is energetic, persuasive, and result-driven.

Key Responsibilities
Lead Management & Conversion:

• Handle incoming enquiries through phone, WhatsApp, email, and walk-ins.
• Convert leads into paying clients through effective communication and follow-up.
• Understand clients’ needs and provide accurate information about visa services.
• Meet monthly sales targets and track performance.

Client Relationship Management:

• Maintain professional communication with clients at every stage.
• Build strong, trust-based relationships to increase referrals and repeat clients.
• Provide excellent customer service and ensure client satisfaction.

Sales & Marketing Support:

• Prepare sales offers, service breakdowns, and follow-up messages.
• Support marketing campaigns by providing feedback and insights.
• Contribute to online and offline promotional efforts when required.

Documentation & Reporting:

• Keep accurate records of client conversations and sales progress.
• Provide weekly reports to the Sales Manager.
• Update CRM/lead-tracking systems daily.

Requirements

• Degree in Business, Marketing, Communication, or related fields.
• Proven experience in sales, customer service, or telesales.
• Excellent communication and persuasion skills.
• Ability to understand and explain detailed information clearly.
• Strong follow-up skills and the ability to close deals.
• Energetic, confident, and results-driven.
• Ability to work under pressure and meet targets.
• You should reside in Lagos and in relatively proximity to the company Office.

What We Offer

• Competitive Salary of N150,000 - N200,000 monthly plus attractive commissions.
• Monthly sales incentives and bonuses.
• Comprehensive training on immigration services.
• Opportunity to grow within a reputable global brand.
• Supportive and fast-paced work environment.