Client Delivery Officer

About the Role

• We are seeking a professional, confident and results oriented Client Delivery Officer to manage client relationships, ensure excellent service delivery and support the organisation’s business development objectives.
• The successful candidate will serve as a key point of contact for clients, understand their needs, coordinate service delivery and build relationships that encourage client retention and business growth.
• The role also requires an individual who can actively identify and acquire new clients.

Key Responsibilities

• Develop and maintain strong, professional relationships with existing and prospective clients.
• Serve as a key point of contact for clients and ensure their enquiries, requests and concerns are handled promptly and professionally.
• Understand client needs and coordinate with relevant internal teams to ensure effective service delivery.
• Maintain regular communication and follow up with clients to ensure satisfaction and continued engagement.
• Identify opportunities to generate additional business from existing clients.
• Actively prospect for new clients through referrals, professional networks, direct engagement and other appropriate business development channels.
• Develop and maintain a pipeline of prospective clients and follow up consistently to convert prospects into clients.
• Maintain accurate records of client interactions, prospects, leads and business opportunities.
• Handle client complaints and service related issues with professionalism, tact and sound judgment.
• Support the organisation in achieving its client acquisition, retention and revenue objectives.
• Prepare periodic reports on client activities, prospects, conversions and business development efforts.

Requirements

• OND, HND, B.Sc. or M.Sc. in Business Administration, Marketing, Banking and Finance, Insurance, Economics, Management or a related discipline.
• Minimum of 3 years’ experience in a customer facing role.
• Strong knowledge and practical understanding of customer relationship management.
• Proven experience in client servicing, sales, business development, relationship management or a similar customer focused position.
• Candidates with experience in insurance sales, banking sales, relationship management or financial services are particularly encouraged to apply.
• Demonstrated ability to build professional relationships and identify business opportunities.
• Strong communication, interpersonal and presentation skills.
• Excellent follow up skills with the ability to maintain relationships over time.
• Ability to engage confidently with clients and prospective customers.
• Commercial awareness and a demonstrated ability to contribute to new client acquisition.
• Strong organisational skills, attention to detail and ability to manage multiple client relationships.
• Digital skills and proficiency with relevant digital tools are an added advantage.

Ideal Candidate:

• The ideal candidate should be smart, articulate, customer focused, presentable and commercially minded.
• They must be comfortable interacting with clients, building trust, understanding customer needs and converting relationships into business opportunities.
• Experience in insurance, banking, financial services, sales, relationship management or other structured customer facing environments will be an advantage.

Salary
N200,000 - N300,000 monthly. 

Application Closing Date
10th October, 2026,

How to Apply
Interested and qualified candidates should send their CV and portfolio to:  using the job title as the subject of the mail.

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