Product Operations Manager
Spiro Mobility Solutions
The Role
- Be the vital bridge between Spiro’s field operations and the mobility product team. Launch every release into live operations across our seven markets, Kenya, Uganda, Rwanda, Benin,
- Togo, Nigeria and Cameroon, make ground teams successful with it, and carry evidencebacked feedback and priorities back to product and tech. Embedded in the market, you ensure what is shipped becomes what is used.
- The role reports directly to the CEO and is field-based, with 50-70% of your time spent in market.
Key Responsibilties
- Feature Adoption & Enablement: In-market launches across lead and dealer management, sales, delivery, warehouse and manufacturing tools; training and local champions in every market; adoption driven until each feature becomes the default way of working.
- Feedback Loop: Structured product feedback from ground teams covering usability, local nuances and market-specific needs, triaged and prioritised into clear, actionable insights that product and tech can move on quickly.
- Prioritisation with the PCH: A live partnership with the Product Country Head and central product team on what each market needs next, backed by usage data and field insight, and voiced in roadmap calls.
- Adoption Measurement: Adoption and usage metrics for every release; regular scorecards and quantified on-ground impact so wins are visible and scalable.
- Field Intelligence: Market intelligence flowing into product thinking: competitive moves, dealer and customer behaviour shifts, and emerging needs that shape the roadmap early.
- Cross-Market Alignment: Adoption playbooks and learnings carried across all seven markets and extended to each new one as we expand, so every rollout benefits from what has already worked.
Requirements
We are looking for:
- Bachelor’s Degree in a quantitative discipline.
- 3-5 years of experience in product operations, technology-enabled field operations or operations strategy within a high-growth environment.
- A proven track record at the intersection of business operations and technical product development, with hands-on use of CRMs, dashboards and workflow tools.
- The ability to learn new systems quickly and articulate them simply; comfortable discussing APIs and data flows with engineers, and querying data using SQL.
- Credibility with both field stakeholders and product teams, supported by precise written communication across requirements, insights and performance reporting.
- A genuine affinity for field work across dealerships, warehouses and delivery operations, with a willingness to travel regularly across markets.
- Professional fluency in English, with French and/or Swahili considered a strong advantage.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
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Vacancy posted 4 hours ago
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