General Business Manager

About the job

• We are looking for an experienced General Business Manager to take ownership of the day-to-day performance of the business and lead its operations across physical retail, e-commerce and wholesale channels.
• The successful candidate will work closely with the CEO and be responsible for bringing together multiple departments, ensuring that teams are performing effectively, business targets are being achieved, operational problems are resolved, and management has clear visibility into business performance.
• This is not simply a store management or administrative position. We are looking for an experienced business leader who understands people, operations, customers, inventory, sales and financial performance and can successfully manage multiple departments within a growing business.

Key Responsibilities

• Oversee the day-to-day management and performance of the business.
• Translate the CEO's strategic priorities into clear departmental goals and execution plans.
• Lead and coordinate department heads and ensure accountability across teams.
• Oversee retail, e-commerce, wholesale, customer service, warehouse/inventory and other operational functions.
• Monitor sales and overall business performance across online and physical channels.
• Work closely with Finance to monitor revenue, expenses, margins, cash flow and overall financial performance.
• Ensure accurate inventory management and investigate recurring stock discrepancies or operational losses.
• Ensure excellent customer experience across physical and digital channels.
• Establish, monitor and review departmental KPIs.
• Hold regular management and performance meetings with department heads.
• Identify operational bottlenecks and implement practical solutions.
• Develop and enforce SOPs, policies and internal processes.
• Ensure departments communicate and work effectively together.
• Manage, coach and develop managers and team members.
• Support recruitment, performance management and workforce planning.
• Review management reports and use data to identify problems and opportunities.
• Manage relationships with key vendors, partners and service providers where required.
• Provide the CEO with regular reports on business performance, challenges, risks and priorities.
• Take ownership of operational issues and resolve them without unnecessary escalation.
• Support the continued growth and professionalisation of the business.

Requirements

• Minimum of 5 years progressive business, retail or operations management experience.
• At least 3 years in a senior management position, such as General Manager, Business Manager, Head of Operations, Retail Operations Manager or similar.
• Demonstrable experience managing multiple departments or functional teams.
• Experience within a retail and/or e-commerce environment is strongly preferred.
• Experience managing a business with both physical and online operations is a strong advantage.
• Strong understanding of inventory, customer experience, sales and business operations.
• Ability to interpret financial and operational reports and use them to make business decisions.
• Strong people management and leadership skills.
• Experience developing and monitoring KPIs.
• Strong problem-solving and decision-making ability.
• Excellent communication and stakeholder management skills.
• Comfortable working in a fast-growing environment where systems and processes are continually improving.
• Strong proficiency with Excel/Google Sheets and business management systems.
• Experience within beauty, skincare, cosmetics, pharmacy, fashion, FMCG or another high-volume consumer retail business will be an advantage.

Who We're Looking For:

• We're looking for someone who is commercially aware, structured, accountable and comfortable taking ownership.
• You should be able to lead managers, identify problems before they become crises, ask the right questions, understand business numbers, improve processes and ensure that decisions actually get implemented.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:

Note:  If you have successfully helped manage and grow a multi-department retail or e-commerce business, we'd like to hear from you.

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