Head, Agency Banking Platforms
Unified Payment Services Limited
Job Objective (s)
- To lead the strategy, development, deployment, and management of the Agency Banking Platform, ensuring efficient delivery of financial services through agent networks.
- The role is responsible for driving financial inclusion, expanding agent footprint, optimizing platform performance, and ensuring compliance with regulatory and operational standards.
Duties & Responsibilities
- Develop and implement the Agency Banking strategy in alignment with the organisation’s digital, retail, and business growth objectives.
- Drive agent network expansion and growth, identifying new markets, business opportunities, partnerships, and strategies to increase active agents, transaction volumes, and revenue.
- Oversee the end-to-end management and optimisation of the Agency Banking platform, ensuring high availability, seamless transaction processing, system performance, and continuous improvement.
- Establish and manage agent onboarding, activation, training, performance, liquidity, retention, and incentive frameworks to ensure a reliable and high-performing agent network.
- Oversee daily agency banking operations and service delivery, ensuring operational efficiency, adherence to SLAs, and timely resolution of agent and customer issues.
- Ensure effective risk management, fraud prevention, KYC/AML compliance, and adherence to regulatory and internal requirements across the agency banking ecosystem.
- Manage relationships with technology vendors, fintech partners, service providers, regulators, and key internal stakeholders to support effective service delivery and business growth.
- Drive product development, innovation, and digital transformation across the Agency Banking platform, leveraging emerging technologies and data insights to enhance customer and agent experience.
- Lead, mentor, and develop the Agency Banking team, setting performance objectives and fostering a high-performing, customer-focused culture.
- Monitor, analyse, and report on business and platform performance, including agent activity, transaction volumes, revenue, service levels, risks, and other key performance indicators to support strategic decision-making.
Job Requirements
Education:
- First Degree in Business Administration, Banking & Finance, Information Technology, or related fields
- MBA or relevant postgraduate qualification is an added advantage.
Others:
- Strong understanding of agency banking models, mobile money, and financial inclusion initiatives
Experience:
- 10 - 15 years’ experience in banking, fintech, or digital financial services.
- At least 5 years in a leadership role within agency banking, digital channels, or payments.
Application Closing Date
30th September, 2026.
How to Apply
Interested and qualified candidates should send their CV to: using the job title as the subject of the mail.
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Vacancy posted 12 hours ago
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