Deputy Manager

Job title : Deputy Manager

Job Summary

• We are seeking an experienced, strategic, and results-driven Deputy Manager to support the Manager in overseeing the daily operations of both the Travel and Education teams.
• The ideal candidate will drive operational excellence, lead team performance, ensure exceptional customer service, and contribute to business growth while maintaining compliance with company policies and industry standards.

Responsibilities

• Support the Manager in overseeing the daily operations of the Travel and Education teams.
• Supervise, mentor, and evaluate team members to ensure high performance and productivity.
• Monitor departmental KPIs and implement strategies to improve performance and service delivery.
• Ensure timely processing of travel bookings, visa applications, admissions, and other client services.
• Resolve escalated client complaints and ensure prompt issue resolution.
• Coordinate with airlines, embassies, institutions, partners, and other stakeholders to facilitate smooth operations.
• Review reports, monitor sales performance, and identify opportunities for business growth.
• Ensure compliance with company policies, regulatory requirements, and quality standards.
• Assist in developing and implementing operational processes, policies, and service improvements.
• Conduct staff coaching, performance reviews, and on-the-job training where required.
• Collaborate with Management on strategic initiatives, budgeting, and departmental planning.
• Prepare operational and performance reports for Management.
• Perform any other duties assigned by the Manager or Management.

Requirements

• Bachelor's Degree in Business Administration, Management, Travel & Tourism, International Relations, or a related field.
• Minimum of 5 years' experience in travel, education consulting, or a related service industry, with at least 2 years in a supervisory or management role.
• Strong leadership, team management, and decision-making skills.
• Proven ability to manage multiple teams and achieve operational targets.
• Excellent communication, negotiation, and interpersonal skills.
• Strong analytical, organizational, and problem-solving abilities.
• Proficiency in Microsoft Office Suite and CRM systems.
• Knowledge of travel operations, visa processing, and international admissions is an added advantage.
• Ability to work under pressure and deliver results in a fast-paced environment.

Benefits

• Competitive salary based on experience.
• Performance-based incentives.
• Career growth and leadership development opportunities.
• Ongoing professional training.
• Opportunity to contribute to the growth of a leading travel and education consulting company.