IT Systems Support Personnel
Green Africa Airways Limited
Job Role
- Provide Tier 1 IT support delivery and log all support issues
- Document resolutions and analyze trends for ways to prevent future problems
- Field incoming help requests from end users via in-person, telephone, and e-mails in a courteous manner
- Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced technician
- Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
- Apply diagnostic utilities to aid in troubleshooting
- Responsible for inventory maintenance
- Identify and learn appropriate software and hardware used and supported by the organization
- Perform hands-on fixes at the desktop level, including installing and upgrading software and hardware
- Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
- Test fixes to ensure problem has been adequately resolved
- Perform post-resolution follow-ups to help requests.
Qualifications
- Higher Education Diploma or University Degree in the field of computer science or any related discipline
- 1 - 3 years working Experience in a Support Role
- Microsoft/Cisco/ITIL Certifications is an added advantage
- Experience with desktop and server operating systems, including Windows 10 and 11
- Working knowledge of a range of diagnostic utilities, including bios hardware testing utility, Spiceworks network monitor
- Strong written and oral communication skills
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
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Vacancy posted 6 hours ago
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