Customer Fulfillment Officer - Hair Salon
Prohuman Capital Consulting
Job Summary
- We are seeking a customer-focused and organized Customer Fulfillment Officer for a hair salon.
- The successful candidate will manage customer bookings, coordinate salon services, process payments, promote and sell hair products, and ensure a smooth and satisfying customer experience.
Key Responsibilities
- Receive and manage customer inquiries, appointments, bookings, and service requests via phone calls, WhatsApp, and other communication channels.
- Coordinate appointments with hairstylists to ensure timely service delivery and minimize customer waiting time.
- Process customer payments, issue receipts where applicable, maintain accurate transaction records, and account for daily sales.
- Promote and sell the salon's hair care products and recommend suitable products based on customers' needs.
- Monitor stock levels, record product sales, and report low stock or discrepancies to the appropriate person.
- Follow up with customers to obtain feedback, resolve complaints, and encourage repeat visits.
- Maintain accurate customer records, appointment schedules, and service transaction details.
- Ensure excellent customer service and maintain a clean, organized, and welcoming reception area.
Requirements
- OND, HND, or Bachelor's Degree in Business Administration, Customer Service, Marketing, or a related field is an advantage.
- Previous experience in customer service, front desk operations, retail sales, or cash handling is preferred.
- Proximity to Lekki is preferred
- Good numerical skills and the ability to handle payments and reconcile daily transactions accurately.
- Strong communication, interpersonal, and customer relationship skills.
- Ability to promote products, identify customer needs, and support sales.
- Basic computer skills and proficiency in WhatsApp and other digital communication tools.
- Good organizational skills, honesty, attention to detail, and a customer-oriented attitude.
- An interest in the beauty and hair industry is an added advantage.
Application Closing Date
21st October, 2026.
How to Apply
Interested and qualified candidates should send their CVs to [email protected] using "Customer Fulfillment Officer" as the subject of the email.
Note: We appreciate all applications; however, only shortlisted candidates will be contacted.
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Vacancy posted 1 day ago
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