HR Officer - Domestic Staff Outsourcing
Full-time
Work Dey HR Services
Job title : HR Officer – Domestic Staff Outsourcing
Job Location : Abuja Deadline : June 30, 2026 Quick Recommended LinksRole Summary
- We are seeking a proactive and empathetic HR Officer to coordinate the full lifecycle of our outsourced domestic staff.
- You’ll be the bridge between our domestic professionals and the clients they serve, ensuring smooth placements, compliance, welfare, and performance.
Key Responsibilities
- Staff Engagement & Management Oversee onboarding, documentation, and KYC for all outsourced domestic staff
- Coordinate pre-deployment training on etiquette, housekeeping standards, childcare, safety, and confidentiality
- Manage staff welfare: payroll processing, leave schedules, conflict resolution, and disciplinary actions
- Conduct periodic site visits and performance appraisals to ensure service quality
- Maintain updated database of all active staff, certifications, guarantors, and medical records
- Client Relations Liaise with clients to understand household needs and match suitable domestic staff profiles
- Handle client complaints, staff replacements, and contract renewals professionally
- Provide clients with monthly service reports and staff performance feedback
- Ensure SLA compliance and maintain high client retention rates
- Recruitment & Training
- Support recruitment drives for domestic staff: screening, interviews, background checks
- Organize refresher training and upskilling programs in partnership with certified trainers
- Develop SOPs and code of conduct for outsourced staff
- Compliance & Admin
- Ensure compliance with labour laws, NHF, pension, and HMO requirements for outsourced staff
- Prepare HR reports, incident logs, and documentation for managementMonitor trends in domestic staffing and advise on policy updates
Requirements
- 3–5 years HR experience, with at least 2 years in outsourcing, facility management, recruitment, or domestic staff management
- Strong interpersonal skills – able to manage sensitive staff issues and demanding clients with tact and firmness
- High level of discretion and integrity – you’ll handle confidential household matters
- Excellent conflict resolution & negotiation skills for staff/client disputes
- Knowledge of Nigerian labour law as it applies to domestic/contract staff
- B.Sc/HND in HR Management, Industrial Relations, Sociology, or related field.
- CIPM/HR certification is a strong advantage
- Proficiency in MS Office & HR software for records and payroll tracking
- Willingness to work flexible hours and conduct home visits when necessary
- Must be based in Abuja with ability to travel within FCT
- What We Offer Competitive salary
- Training opportunities and career growth in HR outsourcing
- Opportunity to shape standards in Nigeria’s growing domestic staffing industry.
Vacancy posted a month ago
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