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- ...internal and external stakeholders to ensure smooth CS operations. Supervise and review the execution of SOPs and SLAs, identifying gaps and proposing scalable improvements. Monitor tickets and ensure customer requests receive complete and timely resolution....
- ...claims and manage appeals Collaborate with clinicians and administrative staff to resolve billing discrepancies and documentation gaps Generate patient invoices and manage payment plans when necessary Maintain thorough documentation in billing and EHR systems (...
- ...tiling, waterproofing, and related interior finishes. Track project progress for finishing phases, identifying delays, workmanship gaps, material issues, and deviations from approved drawings and specifications. Conduct regular site inspections to assess quality of...
Black Pelican Group
Lagos, Lagos State4 hours agonew - ...Develop, implement, and monitor internal control policies and procedures. Conduct periodic audits to identify risks, control gaps, and areas for improvement. Ensure compliance with regulatory standards, company policies, and financial best practices. Review...
- ...effective lead follow-up and high conversion rates. Track sales performance, conversion metrics, and pipeline progress. Identify gaps in the sales process and implement strategies to improve close rates. Conduct regular sales reviews, coaching sessions, and...
- ...procedures and food safety Manage cost and follow up to resolve maintenance issues Performance Management Identify training gaps and coordinate staff training (in conjunction with the Training and Development Manager) Resolve staff and customer issues...
- ...feedback processes. Support employee wellbeing, culture, and workplace satisfaction. Training & Development: Identify skills gaps and develop learning and development programmes. Implement onboarding and continuous learning initiatives. Support leadership...
- ...teams to translate bookings and forecasts into staffing plans Set coverage targets by city, day, and time window Identify gaps, risks, and overcoverage early and course correct proactively Real-Time Scheduling Governance Oversee live schedule adjustments...
- ...guidelines related to disputes and chargebacks. Help identify trends or recurring issues in disputes that may point to operational gaps or customer pain points. Requirements ~ Bachelor’s degree in Finance, Accounting, Business Administration, or a related field....
- ...Management. Research, draft and produce high-quality Project output deliverables: Project Initiation Report (PIR), Assessment Report, Gap Analysis, Outline Strategic Business Case (OSBC), Investment Memorandum (IM), Training Curriculum, Business Process Manual (BPM),...
- ...Manage end-to-end supply chain processes. Monitor, forecast and identify upcoming levels of demand, track inventory levels, gaps and bottlenecks in the supply chain management procedures, and develop mitigation plans for commodities supplies & delivery. Ensure...
- ...subsidiaries. Assess compliance with company policies, procedures, and applicable laws and regulatory requirements. Identify control gaps, process weaknesses, and areas of risk, and recommend practical improvement measures. Perform audits of financial records to...
- ...implementation of TICT’s performance management system. Recommends appropriate training for team members to close performance & development gaps. Supports the process of recruitment of team members. Performs any other duties as required by the business. Minimum...
- ...and improve internal operational structures and workflows. 4. Assist in shaping the organisational structure identifying capability gaps and supporting strategic hiring. 5. Collaborate cross-functionally to solve problems enhance processes and manage projects across...
- ...accuracy of records, transparency in reporting, and strict adherence to standard operating procedures. The Auditor identifies gaps, recommends corrective actions, and supports management in strengthening internal controls, reducing losses, and improving efficiency...
- ...sales performance market insights business risks and strategic recommendations. Analyse sales and market data to uncover performance gaps emerging trends and growth opportunities. Build and maintain strong cross-functional relationships with Sales Marketing After-...
- ...revenue, volume, and growth targets across key accounts. Monitor sales performance using dashboards, reports, and KPIs; identify gaps and implement corrective actions. Ensure optimal product availability, shelf presence, and visibility across partner outlets....
- ...Deliver accurate monthly, quarterly and annual management reports with actionable insights Highlight business risks and performance gaps with clear recommendations. Cashflow Management Track receivables and payables; support timely client collections and...
- ...platform uptime. ● Successful delivery of technical projects within budget/time. ● Reduction in downtime, failures, and redundancy gaps. ● Engineering team performance, retention, and skill development. ● Efficient budget utilization and vendor cost...
- ...professionals to ensure every program is practical, industry-relevant, and outcome-driven. You will also play a key role in bridging the gap between classroom training and real-world hospitality practice. Key Responsibilities Plan, coordinate, and manage all...
- ...Prepare and present logistics reports including delivery performance, cost analysis, and inventory summaries. Identify gaps in the logistics process and implement improvements. Track KPIs such as delivery timelines, warehouse efficiency, and transportation...
- ..., and provide insights to optimize hiring strategies. Maintain accurate candidate databases and recruitment records. Identify gaps in recruitment processes and recommend improvements. Employer Branding & Collaboration: Support employer branding initiatives...
- ...and monthly performance reviews with clear ownership, corrective actions, and timelines; actively follow through to ensure execution gaps are closed. Own operational readiness and execution of new product launches, ensuring demand readiness, stock deployment, sell-...
- ...to join the Operational Accountant team. We are a global, fast-moving payments technology company working tirelessly to bridge the gaps in emerging markets. What will you be doing? Making reconciliations. Account analysis. Reporting and control....
- ...review meetings. Monitor performance against targets and initiate corrective actions where required. Identify capability gaps and collaborate with Learning & Development to deploy targeted training. Build a strong talent pipeline and high-engagement sales...
- ...This role involves monitoring, assessing, and reporting on compliance risks and working closely with stakeholders to address any gaps in adherence to regulatory, legal, and organizational requirements. Responsibilities Compliance Monitoring and Assessment Conduct...
- ...Supervisors across outlets. Conduct weekly review meetings and performance debriefs with each Warehouse Supervisor and address gaps. Conduct regular site visits to assess warehouse conditions, team performance, and compliance. Inventory Oversight Ensure...
- ...sales, inventory, procurement, and cash handling Review compliance with operational and financial procedures Identify control gaps, risks, and fraud exposures Prepare detailed audit reports with actionable recommendations Monitor implementation of corrective...
- ...standards. Conduct internal reviews to ensure adherence to risk management protocols. Identify and report emerging risks and control gaps with recommended mitigation strategies. Key Performance Indicators Accuracy and timeliness of risk register updates...
- ...reputational risks. Design and execute control testing programs to evaluate the effectiveness of existing controls. Identify control gaps, weaknesses, and process inefficiencies, and recommend corrective actions. Track and monitor the implementation of agreed...
