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- ...care is required and initiate the referral process. Initiate regular case discussions as part of hands-on training. Identify gaps in staff training and provide didactic and/or hands-on training as needed. Advocate to supervisors for other necessary training of...
- ...resolution timelines (SLAs) for logged inquiries. Accurate and thorough logging of all customer interactions to prevent unresolved gaps. Strong operational discipline with minimal escalations due to unresolved baseline issues. Proactive collection of customer...
- ...workshops, selection of beneficiaries, identification of vulnerable groups, planning of activities, etc.; Permanently evaluate needs and gaps related to MHPSS and protection, report challenges, suggest project improvements for implementation and propose new interventions....