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- ...Assistants. Support case management, patient tracking, and linkage to care across supported facilities. Identify service delivery gaps at site level and escalate to the Specialist. Contribute to facility-level and cluster review meetings. Deliver against the...
- ...inventory and dispensing records. Participate in routine stock counts and support commodity supply chain reporting. Report commodity gaps, discrepancies, or risks to the Technical Officer Pharmacy. Deliver against the approved GHSD milestone plan and quarterly...
- ...resolution timelines (SLAs) for logged inquiries. Accurate and thorough logging of all customer interactions to prevent unresolved gaps. Strong operational discipline with minimal escalations due to unresolved baseline issues. Proactive collection of customer...